Lead Control Room Operator

On-site in the UK·Full-time·Added 14 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

Full-time
Per the ad.
Apply by Friday 30 October
The date the employer’s listing closes.

Requirements

Work on-site in the UK
No relocation package mentioned.
Have senior-level experience
Lead-level role.

Skills

The role

We are seeking an experienced and proactive Lead Control Room Operator to join our National Security Operations Room (NSOR), supporting a high-profile corporate client.

This is more than a traditional CCTV role. As part of a critical 24/7 security operation, you will maintain situational awareness, manage incidents, monitor emerging threats, coordinate responses, and support business continuity activities across a national operation.

The role requires strong computer literacy and the ability to confidently work across multiple systems and applications simultaneously in a fast-paced environment.

Key Responsibilities

Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.
Respond to and manage security, safety, and business continuity incidents in line with procedures.
Assess and respond appropriately to alarms, incidents, and service requests.
Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.
Act as an operational escalation point for incidents.
Produce operational reports, including travel disruption and situational awareness updates.
Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.
Liaise with security teams, sites, contractors, and emergency services to support incident resolution.
Monitor lone worker and emergency notification systems.
Maintain accurate logs, incident reports, and handovers.
Conduct routine system checks and report faults or performance issues.

What We're Looking For

Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.
Strong incident management, decision-making, and problem-solving skills.
Experience operating CCTV, access control, alarm monitoring, and security management systems.
Good computer literacy with the ability to work across multiple applications simultaneously.
Ability to assess risk, prioritise information, and remain effective under pressure.
Strong awareness of current security threats and emerging risks.

This role is ideal for an experienced control room professional seeking greater responsibility within a fast-paced security environment, where sound judgement, situational awareness, and effective incident management directly contribute to protecting people, assets, reputation, and business operations.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

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