Helpdesk Operative

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

ROLE: Helpdesk Operator
HOURS: 40 hours a week
LOCATION: Glasgow

We're looking for a Helpdesk Operator to join our team. You'll be a passionate individual with customer service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remaining professional and ensuring Mitie's policies, processes and procedures are followed. As a Helpdesk Operator, you will be responsible for managing the flow of requests received to ensure a continuous and efficient service.

• Manage phone call and email requests.
• Support employees and log information onto a database.
• Deliver high levels of customer service while ensuring Mitie's policies, processes and procedures are followed.
• Manage the flow of requests received to ensure a continuous and efficient service.
• Act as the first line of contact for the Mitie team.
• Ensure timely input and output of all associated Helpdesk data.