Facilities Helpdesk Operative

On-site in Newcastle·Full-time·Added 10 days ago (last checked 3 Oct)

Mitie

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Overview

Job details

Full-time
Per the ad.
Apply by Tuesday 3 November
The date the employer’s listing closes.

Requirements

Work on-site in Newcastle
No relocation package mentioned.

Skills

Pay & benefits

What you'll get

Opportunity to work within a professional facilities management environment.
Develop your customer service, communication and administration skills.
Join a supportive team committed to delivering excellent service and operational excellence.

There's a place for you at Mitie, join us today!

The role

ROLE: Facilities Helpdesk Operative
HOURS: 40 hours
LOCATION: New Castle upon Tyne

What you'll do

Be the first point of telephone contact for Trust Helpdesk users and Mitie employees.
Answer, log, input and allocate service requests accurately and in a timely manner, directing the appropriate personnel to undertake tasks.
Monitor and update all service desk requests, taking appropriate action to prevent non-compliant incidents in line with policies and procedures.
Respond to BMS alarms, report system and equipment faults, and support Major Incident procedures.
Carry out general administration duties, reception cover and monitor the movement of estates staff during shifts.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

Previous helpdesk or customer service experience.
Excellent customer service skills with a high standard of customer awareness.
Strong keyboard skills and a confident telephone manner.
Ability to assess, prioritise and organise workload effectively.
Able to work independently, as part of a team and under pressure.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

In their own words

About the company & team

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Helpdesk Operative who will effectively operate the Helpdesk and associated communication systems, delivering a professional, efficient and customer-orientated service whilst logging service requests and communicating requirements to Mitie staff and the Trust.

All open roles at Mitie