Customer Service Support - Night Shift

TSOC Office, Wythenshawe, Manchester
Permanent | Night Shift | 19:00 - 07:00 | 4 days on, 4 days off
£28,052.88 per year (Full-time)

At Mitie, our people are our greatest strength, and our promise is to create a place where you can thrive and be your best every day. We're looking for a number of Customer Care Team Members to join our TSOC team on a night shift basis, helping customers, coordinating services and supporting the delivery of essential operations.

• Be the first point of contact for customer enquiries via phone, email and digital channels.
• Take ownership of requests and ensure they are progressed accurately and on time.
• Coordinate resources, suppliers and service activities to support operational delivery.
• Provide clear updates to customers and colleagues while maintaining accurate records.
• Work collaboratively to solve problems and deliver an excellent customer experience.
• Strong communication and organisation skills with the ability to manage changing priorities.
• Confidence using Microsoft Office and learning new systems.
• A proactive approach, attention to detail and a willingness to take ownership.

What's in it for you?

• Permanent employment with full-time and part-time opportunities available.
• Training and development within a specialist operational team.
• The opportunity to build experience across customer service, service coordination and operational support.
• A supportive team environment where your contribution makes a real difference.

There's a place for you at Mitie, join us today!