Account Director

On-site in UK Wide Role·Full-time·Added 5 days ago (last checked 6 Nov)

Mitie

1441 open roles

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Our summary

Salary: £75,000 - £84,000 a year
About £4,500 - £4,940 a month after tax.
Work mode: On-site, UK Wide Role
Contract: Full-time
Experience: Senior level
Closing date: Apply by Sunday 6 December

Skills

Nice to have

Facilities Management

Requirements

What we're looking for

Significant experience leading large-scale operational contracts or strategic customer accounts
Proven success in managing senior client relationships
Strong commercial and financial management capability
Experience leading multi-disciplinary teams across multiple locations
Excellent stakeholder engagement and influencing skills
Demonstrable experience delivering transformational change
Strong understanding of governance, compliance and risk management
SIA Licence or willingness to gain

Nice to have

Security, facilities management, critical infrastructure, aerospace, defence or manufacturing sector experience
Experience working within highly regulated environments
Degree-level qualification or equivalent leadership experience
Professional security, operational or business management qualifications

Pay & benefits

What you'll get

Contract Type: Permanent

Salary Package: £75,000 to £84,000 plus Benefits

The role

Lead one of the UK's most prestigious security and business-critical partnerships.

At Mitie, we protect some of the world's most recognised organisations. We're now looking for an exceptional Account Director to lead our strategic partnership with Airbus UK, overseeing a complex, multi-site operation across a nationally significant aerospace, manufacturing and defence environment.

This is a high-impact leadership role with full accountability for operational excellence, client satisfaction, commercial performance, people leadership and future growth. You will be the senior point of contact for Airbus, building trusted executive-level relationships while ensuring the successful delivery of contractual obligations, continuous improvement initiatives and transformational programmes across the account.

As Account Director, you will have end-to-end responsibility for the Airbus contract, ensuring exceptional service delivery whilst maintaining strong commercial performance and customer satisfaction.

You will provide strategic leadership across operational, financial and people performance, ensuring Mitie remains a trusted partner to Airbus while identifying opportunities to continuously improve service, efficiency, resilience and value.

Working closely with the wider leadership team, you will create an environment where safety, compliance, innovation and customer focus sit at the heart of everything we do.

What you'll do

Lead one of Mitie's most strategic and high-profile accounts
Build relationships with senior Airbus stakeholders and influence long-term account direction
Drive operational excellence across a complex, multi-site environment
Lead large-scale security, risk, resilience and transformation programmes
Shape culture, colleague engagement and customer experience
Play a key role in future growth opportunities and innovation across the contract
Work within a business that invests heavily in leadership development and progression
Act as the senior strategic relationship owner for Airbus UK
Develop trusted relationships with senior client stakeholders across multiple functions
Ensure contractual commitments, KPIs and service standards are consistently achieved
Deliver governance, performance reviews and business updates
Identify opportunities for contract enhancement and future growth
Lead all operational delivery activities across the account
Drive service performance, compliance and risk management
Ensure robust business continuity and resilience arrangements are maintained
Oversee mobilisation, transformation and continuous improvement programmes
Champion innovation, technology adoption and operational efficiencies
Own account profitability and budget performance
Monitor commercial risks and opportunities
Deliver agreed productivity and efficiency targets
Support forecasting, workforce planning and strategic investment decisions
Ensure accurate reporting and strong financial governance
Lead, inspire and develop a high-performing leadership team
Create a culture centred around engagement, accountability and inclusion
Build succession plans and strengthen leadership capability across the account
Drive colleague wellbeing, retention and development initiatives
Ensure talent pipelines support current and future operational requirements
Maintain the highest standards of health, safety, security and compliance
Ensure all statutory, contractual and regulatory obligations are met
Lead risk mitigation and resilience planning activities
Promote a strong culture of security awareness and operational assurance

About Airbus

Airbus is a global leader in aerospace, defence and space technologies, operating some of the most advanced and business-critical environments in the UK. This role provides a unique opportunity to influence security, resilience and operational excellence across a nationally important account.

What Success Looks Like

Exceptional client satisfaction and stakeholder confidence
Delivery of contractual KPIs and service excellence
Strong financial performance and sustainable growth
High-performing, engaged and well-developed teams
Continuous improvement and innovation across the account
Safe, compliant and resilient operations

If you're a strategic leader who thrives on building partnerships, delivering operational excellence and leading large-scale teams, we'd love to hear from you.

Join Mitie and help shape the future of high-performing, secure environments for Airbus UK.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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