Housing Team Leader

On-site in Kingston upon Thames·Added 2 days ago (last checked 28 Oct)

Agency

Michael Page UK

691 open roles

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Our summary

Salary: £50,000 - £55,000 a year
About £3,290 - £3,540 a month after tax.
Work mode: On-site, Kingston upon Thames
Contract: Permanent
Pension: 8% employer pension

Skills

Pay & benefits

What you'll get

Salary of £50,000 to £55,000 dependent on the level of experience.
Pension contribution of 8% of salary.
28 day's annual leave.
Enhanced Maternity and Paternity Pay
Health Cash Plan

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

The role

As a Housing Team Leader you will lead the day-to-day delivery of housing services within the Housing sector, helping residents receive a clear and reliable service. You will organise the team's work, oversee case progress and ensure housing matters are handled promptly.

CIH qualification payment support
Opportunity to join a high performing team

What you'll do

Lead the day-to-day work of the housing team to maintain a consistent service for residents.
Allocate workloads and monitor progress to ensure housing enquiries and cases are handled on time.
Review housing case information and guide the team on appropriate next steps.
Maintain clear records of team activity, actions and case updates.
Monitor service delivery and address issues that may affect the resident experience.
Work with relevant stakeholders to resolve ASB matters and keep actions moving.
Provide clear updates on service activity and outstanding work within the Housing Team Leader remit.

The Successful Applicant

A successful 'Housing Team Leader' should have:

Experience of leading a housing team and managing day-to-day workloads.
Qualified member of CIH (Charted Institute of Housing) - (Desirable)
Knowledge of housing services and the practical handling of resident enquiries.
Ability to organise priorities, lead ASB case progress and meet agreed deadlines.
Experience of reviewing housing information and maintaining accurate records.
Knowledge of Fire Safety Policy.
Clear written and verbal communication when providing updates and guidance.

About Michael Page UK

Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.

Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.