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Clinical Relationship Manager - Radiology Solutions

Remote, South East England·Added 21 days ago

Agency

Michael Page UK

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Overview

Salary: £55,000 - £75,000 a year
About £3,540 - £4,500 a month after tax.
Work mode: Remote (South East England)
Contract: Permanent contract

Skills

Requirements

We are particularly interested in candidates who have first-hand experience working within radiology environments and understand the operational challenges faced by imaging departments.Suitable backgrounds may include:

PACS Manager
Senior Radiographer
Clinical Applications Specialist
Radiology Systems Manager
Imaging Informatics Specialist
Customer Success or Account Management professional with a radiology software background

You will possess:

Strong understanding of NHS radiology workflows, imaging systems and departmental operations.
Credibility to engage with radiographers, radiologists, PACS teams, service managers and healthcare leaders.
Excellent relationship-building and stakeholder management skills.
A proactive and consultative approach to customer engagement.
The ability to conduct business reviews, identify improvement opportunities and drive long-term customer success.
Commercial awareness, although a traditional sales background is not essential.

Pay & benefits

Salary of approximately £55,000-£75,000 depending on experience.
Performance-related bonus.
Fully remote UK-based role with occasional customer travel.
Opportunity to join a growing healthcare technology organisation.
High levels of autonomy and influence within the business.
Exposure to NHS digital transformation and healthcare innovation projects.
Long-term career development as the organisation continues to expand.

The role

Summary

Join a growing healthcare technology business where your radiology expertise will help shape customer outcomes across imaging departments throughout the UK. You'll combine your understanding of radiology operations with strong relationship management skills to drive adoption, support workflow improvement initiatives and ensure customers realise maximum value from their investment.

Help NHS imaging teams improve workflow efficiency and patient outcomes
Shape customer success strategy and influence future product development.

About Our Client

Our client is a growing specialist healthcare technology company that develops software solutions designed to improve operational efficiency across diagnostic imaging services. Working with NHS trusts, healthcare providers and technology partners, the organisation helps radiology teams streamline workflows, improve collaboration and maximise the value of their existing IT infrastructure.With an expanding customer base and ambitious growth plans, the business offers a unique opportunity to join a highly collaborative team where customer relationships, service excellence and industry expertise are central to success.

Job Description

This is a highly visible, customer-facing role focused on ensuring healthcare organisations achieve maximum value from their technology investment.

Acting as the primary relationship owner for a portfolio of customers, you will build strong partnerships with clinical, operational and technical stakeholders, helping them optimise workflows, increase adoption and deliver measurable improvements.Key responsibilities include:

Managing and developing long-term customer relationships across NHS and independent healthcare organisations.
Leading regular business reviews, health checks and customer engagement activities.
Providing expert guidance on radiology workflows and best practice utilisation of software solutions.
Identifying opportunities to improve customer outcomes, increase adoption and support account growth.
Collaborating closely with implementation, support, product and commercial teams to ensure a seamless customer experience.
Acting as the voice of the customer and helping shape future product development through customer feedback and market insight.
Supporting retention, renewals and expansion opportunities across the customer base.

The Successful Applicant

PACS Manager
Senior Radiographer
Clinical Applications Specialist
Radiology Systems Manager
Imaging Informatics Specialist
Customer Success or Account Management professional with a radiology software background

You will possess:

Strong understanding of NHS radiology workflows, imaging systems and departmental operations.
Credibility to engage with radiographers, radiologists, PACS teams, service managers and healthcare leaders.
Excellent relationship-building and stakeholder management skills.
A proactive and consultative approach to customer engagement.
The ability to conduct business reviews, identify improvement opportunities and drive long-term customer success.
Commercial awareness, although a traditional sales background is not essential.

What's on Offer

Salary of approximately £55,000-£75,000 depending on experience.
Performance-related bonus.
Fully remote UK-based role with occasional customer travel.
Opportunity to join a growing healthcare technology organisation.
High levels of autonomy and influence within the business.
Exposure to NHS digital transformation and healthcare innovation projects.
Long-term career development as the organisation continues to expand.

About Michael Page UK

Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.

Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.