CDD Product Delivery Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

• Plan, coordinate and manage assigned CDD product delivery activity, ensuring agreed outcomes are delivered to time, quality and control standards.
• Convert priorities and direction from the Lead Product Delivery Manager into clear workstream plans, milestones, deliverables, dependencies and actions.
• Provide day-to-day delivery oversight for assigned initiatives, using sound judgement to unblock activity, manage risks and escalate material issues appropriately.
• Work with CDD Operations, Quality Assurance, Financial Crime Risk & Control, Policy, Front Line, Technology, Data, AI and Change teams to shape practical, controlled delivery outcomes.
• Identify operational, data, process and control themes and use these insights to improve CDD products, procedures and ways of working.
• Support control uplift, remediation activity, audit actions and regulatory commitments by ensuring evidence, actions and outcomes are clearly documented and progressed.
• Lead readiness and embedding activity for assigned changes, including handover into BAU, procedure updates, guidance, communications and training support.
• Provide clear progress updates, delivery insight and recommendations to the Lead Product Delivery Manager and relevant governance forums.
• Provide direction, coaching and work allocation to the Product Delivery Specialist, ensuring specialist activity is aligned to priorities and delivery standards.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

• Experience in CDD Operations, Financial Crime Operations, AML, KYC, risk, compliance or regulatory operations roles within banking or financial services.
• Expertise in product delivery, operational change, remediation, audit action closure or control uplift roles where regulated processes and customer outcomes are central to delivery.
• Experience working in cross-functional environments with Operations, Risk, Policy, Technology, Data, Change or Front Line teams, ideally in organisations with complex regulatory and operational dependencies.
• Good working knowledge of Customer Due Diligence, AML, sanctions, politically exposed persons, high-risk customer types and wider financial crime risk indicators.
• Understanding of customer lifecycle risk, operational controls, data quality requirements and evidence standards within a regulated environment.
• Knowledge of how policy, regulatory findings, audit outcomes and risk events translate into operational change and remediation activity.

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Good luck!