Front of House Skills Trainer

On-site in Wolverhampton·Added 5 days ago (last checked 27 Oct)

Marston's

328 open roles

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Our summary

Work mode: On-site, Wolverhampton
Closing date: Apply by Thursday 12 November

Skills

Requirements

What we're looking for

A passion for learning and development, including your own personal development
Strong organisation and project management skills
A friendly, approachable and people-focused style
The ability to thrive in a fast-paced environment and adapt to changing priorities
A proactive approach to solving problems and responding to business needs
Leadership experience within hospitality, leisure or retail, ideally within a high-volume pub or bar environment
Confidence presenting to groups and delivering face-to-face, digital and blended learning
Excellent communication and interpersonal skills
The ability to build rapport, influence and work effectively with stakeholders at all levels
A full UK driving licence, access to a vehicle and willingness to travel nationwide

Nice to have

Knowledge of Power BI, Reputation and Beanstore/EPOS systems
An understanding of hospitality legislation and practices, including licensing requirements and EHO
Confidence using Microsoft Office applications
A CIPD Learning & Development or HR qualification

Pay & benefits

What you'll get

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

Car Allowance
Training and induction from our NITA award training team
Apprenticeship programmes - offering development at any stage of your career
Enhanced Maternity & Paternity leave
30% off in Marston's pubs and Marston's Inns accommodation
Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
Save as you earn scheme
Employee assistance programme, to support your well-being including confidential 24/7 helpline
Pension scheme with additional Life Assurance and Group Income Protection cover included
Health Screening Discounts
Long Service Awards
Buy and sell additional leave
Gym Discounts
24-hour GP helpline
Mortgage Advice and support
Healthcare Cash Plan

The role

Front of House Skills Trainer - £37,000 + £7,500 car allowance

12-month Fixed Term Contract

Due to maternity leave within the team, we're looking for a Front of House Skills Trainer to join our Learning, Leadership & Inclusion team on a 12-month fixed term contract.

You'll play an important part in supporting Marston's ambition to be the #1 Local Pub Company in the UK, helping our pub teams build the skills, confidence and knowledge they need to deliver brilliant experiences for our guests.

What you'll be doing

You'll manage the end-to-end delivery of learning solutions across our pub operations, from supporting the development of training through to delivering engaging sessions face-to-face, digitally and through blended learning.

Working closely with teams including Commercial Marketing and Operations, you'll build strong relationships across the business and make sure our learning solutions are practical, engaging and meet the needs of our pub teams.

We're looking for someone who is passionate about learning and development, confident presenting to groups and a natural coach. You'll be people-focused, approachable and comfortable adapting your style to different audiences and situations.

As this is a nationwide role, regular travel will be required, so you'll need a full UK driving licence and access to a vehicle.

What we're looking for

Essential

Desirable

Come as you are. Personality and passion is important to us. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together! #MarstonsWherePeopleMakePubs