Warranty Administrator / Service Advisor

Warranty Administrator / Service Advisor

Marshall Hyundai Worcester
£29,741 basic | £32,141 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis

Drive your career forward with a brand that values precision, compliance, and exceptional customer care.

At Marshall Hyundai Worcester, we're looking for a highly organised and customer-focused individual to join our team in a dual role as Warranty Administrator & Service Advisor. This is a fantastic opportunity to play a key role both behind the scenes and front of house, ensuring a seamless experience for our customers and workshop teams.

In this role

You'll balance responsibilities across both warranty administration and service advising, including:

• Managing the accurate and timely completion of all warranty-related administration, ensuring compliance with manufacturer and group policies
• Overseeing warranty submissions, tracking claims, and resolving any discrepancies efficiently
• Acting as the key link between customers and the workshop, delivering a professional service from booking through to vehicle collection
• Welcoming customers and keeping them informed throughout the repair and service process
• Proactively managing follow-ups to maintain strong customer relationships and satisfaction
• Supporting customers with vehicle maintenance, repairs, and service plans, acting as a trusted advisor
• Ensuring all processes meet departmental objectives, legal requirements, and high customer service standards

We're looking for

• Previous experience in an administrative or customer-facing role, ideally within the automotive industry
• Knowledge of warranty processes or service advising is highly desirable (training provided where needed)
• Strong organisational skills with the ability to manage workload effectively across multiple responsibilities
• Confident IT user; Kerridge experience is advantageous but not essential
• Excellent communication skills and a proactive, customer-first mindset
• A team player who can stay calm under pressure and build positive working relationships
• Someone who lives and breathes our values of integrity, respect, and excellence

About us

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

In return for your commitment to us, we will offer you:

• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
  
• Career development: Ongoing training and development pathways across the Group.
  
• Financial security: Life insurance, contributory pension.
  
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.