Service Manager

Service Manager

Marshall Mercedes-Benz Truck and Van Andover

Competitive Basic Salary | Excellent Performance-Related Bonus Scheme | Company Car

• 25 Days Holiday + Bank Holidays (increasing with service)
• Mercedes-Benz OEM Training & Leadership Development
• Life Assurance & Company Pension Scheme
• Staff Discounts on Vehicle Purchase, Servicing & Parts
• Health & Wellbeing Support & Lifestyle Benefits
• Free On-Site Parking
• Clear Career Progression within a Growing Business

Full Time | 45 Hours Per Week

Lead, Inspire and Drive Performance with Mercedes-Benz Truck & Van

This is more than just a Service Manager role. It's an opportunity to lead a high-performing operation, develop a talented team, and influence the continued growth of one of the UK's leading Mercedes-Benz Truck & Van dealerships. At Marshall Mercedes-Benz Truck and Van Andover, we're looking for an ambitious and customer-focused Service Manager to lead both our Front of House and Workshop teams, delivering exceptional customer service while maximising operational performance and profitability.

You'll be joining a thriving aftersales operation featuring a 6-bay workshop, 16 Technicians and 2 Apprentices working across three shifts, supporting an average of 100 vehicles per week. With continued investment in the site, strong manufacturer backing and a highly experienced team already in place, you'll have all the tools needed to make a real impact.

Why Join Mercedes-Benz Truck & Van Andover?

• Lead a well-established, high-performing aftersales operation.
• Manage a skilled team of 16 Technicians and 2 Apprentices across a multi-shift environment.
• Support a workshop processing around 100 vehicles every week.
• Benefit from ongoing Mercedes-Benz OEM training, certification and leadership development.
• Join a business investing heavily in its people, facilities and future growth.
• Work alongside a stable, experienced and committed management team.
• Clear opportunities for further career progression within Marshall and the wider Group.
• Free on-site parking and excellent colleague benefits.

A Site Built for Growth

This is a dealership with real momentum. Significant investment continues to be made into workshop facilities, equipment and colleague development, creating an environment where both teams and customers can thrive.

You'll inherit a strong, dynamic team culture and have the opportunity to further develop performance, customer satisfaction and profitability while helping shape the future direction of the business.

In this role

• You'll oversee the day-to-day operations of the Front of house and Workshop departments, managing productivity and efficiency across the team.
• You'll lead, coach and inspire a team of Technicians, Service advisors, and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You'll take accountability for departmental financials, working closely with the Parts Manager and other heads of department to ensure profitability, compliance and consistent customer satisfaction.
• You'll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

We're looking for

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

About us

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive OTE package and company car.
• Full tailored training: Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.