Rooms Preventative Maintenance Associate

On-site in London·Added 2 days ago (last checked 15 Oct)

Marriott International

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The role

Position Summary

The Room Preventive Maintenance (RPM) Engineer is responsible for maintaining the physical condition, appearance, functionality, and safety of hotel guest rooms through the execution of a structured preventive maintenance programme. The role focuses on identifying and resolving maintenance issues before they impact guests, ensuring all guestrooms meet brand standards, safety requirements, and operational expectations. The RPM Engineer works closely with Housekeeping, Front Office, and the wider Engineering team to maximise guest satisfaction, minimise room downtime, and extend the life cycle of hotel assets.

Key Responsibilities

Room Preventive Maintenance

Perform scheduled preventive maintenance inspections in guest rooms and suites.
Conduct comprehensive room checks covering electrical, plumbing, HVAC, furniture, fixtures, finishes, and equipment.
Complete preventive maintenance tasks in accordance with hotel engineering standards and maintenance schedules.
Ensure guest rooms are returned to service promptly and meet established quality standards..

Repair & Maintenance

Diagnose and repair defects relating to:

Lighting and electrical fittings
Power outlets and switches
Bathroom fixtures and plumbing systems
Air-conditioning and heating controls
Doors, locks, hinges, and hardware
Furniture, cabinetry, and wardrobes
Curtains, blinds, and soft furnishings
Wall, floor, and ceiling finishes
Carry out painting, decorating, and minor carpentry works as required.
Perform minor repairs without the need for external contractors whenever possible.

Room Quality Assurance

Inspect vacant rooms and identify maintenance deficiencies.
Ensure rooms comply with brand standards and hotel presentation requirements.
Report significant defects requiring specialist repair or replacement.
Follow up on outstanding maintenance items until completed.

Asset Protection

Help prolong the life of guest room fixtures, fittings, and equipment through proactive maintenance.
Monitor the condition of furniture, case goods, bathroom fittings, and room technology.
Recommend replacement or refurbishment of damaged assets when necessary.!

Health, Safety & Compliance

Ensure all work is completed in accordance with health and safety regulations.
Maintain safe working practices when using tools, equipment, and chemicals.
Identify and report potential hazards within guestrooms and guest corridors.
Support fire, life safety, and compliance inspections as required.

Administrative Responsibilities

Update maintenance records and work orders accurately.
Document completed room inspections and corrective actions.
Assist in tracking preventive maintenance completion targets.
Report recurring room defects and reliability trends to Engineering Management.

Operational Support

Support reactive maintenance requests during peak operational periods.
Assist with room refurbishment projects and capital improvement programmes.
Participate in emergency response procedures when required.
Provide engineering support during high occupancy periods and major events

Your Key Measures for this role

TripAdvisor
Brand Standard Audit
Specific Guest Voice Navigator questions

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager