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Club Lounge Server

On-site in Edinburgh·Part-time·Added 11 days ago (last checked 5 Oct)

Marriott International

333 open roles

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Overview

Job details

Part-time
Per the ad.

Requirements

Work on-site in Edinburgh
No relocation package mentioned.

Benefits

28 days holiday inc. bank holidays
Paid annual leave, per the ad.

Skills

Nice to have

Hospitality

Pay & benefits

What you'll get

So why work for the world's largest hospitality company?

A competitive salary plus free meals whilst on duty.
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
50% off Spa Treatments and £50 gym membership within our One Spa!
24/7 and employee healthcare plan with access to Mental Healthcare first aiders
Refer a friend to work with us and receive a £500 bonus
Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
Many more benefits however most importantly, we'll help you grow, and develop you as an individual

The role

We are currently recruiting for an experienced Club Lounge Server to join our Club Lounge/In room Dining Team at the Sheraton Grand Hotel & Spa. The Club Lounge is an exclusive space for our VIPs to enjoy some drinks and canapés.

What you'll do

Club Lounge Server is responsible for opening and closing of the shift, order taking, serving and preparation of drinks/coffees items and to keep the Lounge neat and tidy at all times.

Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
Ensure that guest expectations are exceeded and standards are consistently maintained.
Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
To be fully conversant with all restaurant/hotels policies and procedures.
When fully competent, to take ownership of the Club Lounge and work with the Manager to make improvements.

We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

How you'll work

This contract is part time (16 hours, over 3 days)

This role involves working 2 different shifts, 16:15-20:30 shifts and 06:15-12:00 with flexible days

Requirements

Food & Beverage Service Experience required
Previous experience in a client facing role within a luxury five star environment a distinct advantage
Excellent written and spoken English
Flexible and adaptable approach to working hours
Impeccable personal presentation
Ability to handle stress and cope with the pressures of the job as and when they occur
Ability to deal with and adapt to unexpected situations: complaints, change
Ability to motivate yourself at quieter times

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brands standards.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA
Website: careers.marriott.com

In their own words

About the company & team

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International