Service Centre Network Trainer

We are looking for an experienced and motivated Service Centre Network Trainer to deliver high-quality training and ongoing support across our Service Centre network. This role is key to maintaining and improving operational standards, ensuring compliance, and driving continuous improvement in business processes.

Key Responsibilities

• Deliver engaging, high-quality training across the Service Centre network
• Monitor and maintain standards of existing processes and compliance
• Identify opportunities to improve business processes and operational efficiency
• Communicate effectively with colleagues across the business, including senior managers
• Accurately record and maintain training logs and documentation
• Ensure business processes are adhered to on a daily basis
• Support the implementation of system upgrades and process changes
• Maintain a strong awareness of Data Protection and Vulnerable Customer processes
• Work closely with Compliance Auditors to identify training needs and address gaps
• Travel extensively across the Service Centre network as required

Travel Requirement

This role involves regular travel across the UK, depending on business and training needs. Candidates must be comfortable with periods of working away from home, including overnight stays where required.

Skills & Experience

• Highly organised with excellent written and verbal communication
• In-depth knowledge of business systems and processes
• Able to work independently or collaboratively within a team
• Analytical and creative thinker with strong decision-making skills
• Customer-focused with results-driven mindset
• Effective at planning, prioritisation, and managing change
• Committed to continuous development of self and others
• Proficient in Microsoft Office (particularly Excel); FSM system experience desirable