Field Service Scheduling Coordinator

Are you highly organised, confident speaking with customers and great at keeping lots of moving parts on track?

We're looking for a Field Service Scheduling Coordinator to join our Service Support team in Tunbridge Wells. This is a busy, varied role where you'll coordinate appointments for our field-based engineers and third-party service partners, making sure customers are kept informed and service visits happen as smoothly and efficiently as possible.

You'll be at the heart of the day-to-day service operation - managing diaries, arranging appointments, following up on outstanding bookings and keeping our systems up to date.

• Managing appointments and diaries for our in-house Field Service Engineers
• Contacting customers to arrange and confirm service visits
• Planning diaries efficiently, taking engineer time and travel into consideration
• Coordinating bookings with third-party service suppliers
• Proactively chasing outstanding appointments and resolving scheduling issues
• Keeping customers and internal teams updated on appointments, changes and delays
• Maintaining accurate information across our service management systems
• Managing and prioritising requests through the shared Service Support inbox
• Flagging scheduling conflicts, delays and potential risks to service levels
• Working closely with Field Engineering, Technical Support, Customer Experience and the wider Service Support team
• Identifying opportunities to improve scheduling and service processes

You'll be someone who enjoys being organised, communicating with people and making sure things get done.

• Strong organisational and time-management skills
• Confident and professional communication skills
• Confidence making a high volume of outbound calls to customers and suppliers
• Good Microsoft Excel and Office skills
• Excellent attention to detail
• The ability to juggle multiple bookings, diaries and changing priorities
• A proactive approach - you won't be afraid to chase an outstanding action or resolve an issue
• The ability to stay calm and organised in a busy, fast-paced environment
• Previous experience in scheduling, service coordination, diary management, customer service or administration would be advantageous. Experience coordinating engineers or other field-based teams would be particularly useful, but isn't essential.
• Experience using CRM, scheduling or service management systems would also be beneficial, although full training will be provided.

You'll be proactive, persistent and customer-focused, with a positive approach when plans change. You'll enjoy working as part of a team, take pride in keeping information accurate and be motivated by providing a great service to customers, engineers and colleagues.

If you're an organised coordinator who enjoys a fast-moving environment and likes being the person who keeps everything on track, we'd love to hear from you.