Housing Income Officer

An exciting opportunity has arisen for a motivated, compassionate and empathetic candidate to join the Housing Income Team for approximately 9 months to cover maternity leave. This is an important role of Housing Income officer. You will be joining a team who are dedicated in ensuring it reaches high levels of income collection, whilst at the same time collecting with care.

You will be supporting customers in ensuring they have all benefits in place including universal credit housing costs, housing benefits, council tax reduction, enabling access to household support funds, referrals for specialist support, where a need is identified.

Whilst the role is primarily to ensure rent is collected and enforcing breach of tenancy conditions for nonpayment of rent, you will be working in an environment where all possible support is offered in particular during the recovery process. We are also in the process of introducing a new case load manager to support and assist the team.

£29,542 - £34,811 per annum

For further information about the role, please refer to the job profile. If you would like to have an informal chat about this role please contact Jill Kirkpatrick, Housing Income Team Leader, 01623 463359.

Closing date: 29 November 2026
Interviews: 8 December 2026