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Digital Service Desk Technician

On-site in Manchester·Full-time·Added today (last checked 9 Nov)

Manchester University NHS Foundation Trust

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Our summary

Salary: £28,392 - £31,157 a year
About £2,000 - £2,160 a month after tax.
Work mode: On-site, Manchester
Contract: Permanent, full-time hours

Skills

Nice to have

ITIL

The role

We are looking to expand our Digital Service Desk with
a number of vacancies to join us as a Digital Service Desk Technician. We’re looking for talented people, with a passion for providing excellent
customer service and a desire to help our trust provide high-quality care.

This is a highly rewarding role where you’ll Be the first point of contact
for all digital-related issues, requests, and queries from our workforce and Support Services.

The digital servicedesk operates 7 days a week between 7am and 10pm, onsite working is required for all staff during these hours of operation.

What you'll do

Accurately record and triage digital-related issues, requests, and queries received by telephone, electronically, or in person using the

Trust’s Service Desk system.

Monitor open tickets against agreed SLAs (Service Level Agreements) and chase progress with support teams as appropriate.
Manage the user experience and their expectations by keeping them updated on the status of their reported Tickets
Carry out basic troubleshooting activities and provide first-time fixes where possible

Essential criteria

Higher National Certificate / Diploma or equivalent or relevant experience
Evidence of Personal Development
Experience in working in customer facing IT service delivery environment
Experience of providing a customer focussed IT front line service; experience in use of servicedesk systems and or call distribution systems
Ability to communicate confidently via telephone with staff at all levels across the Trust
An ability to listen and diagnose correctly in order to ensure that incident are dealt with effectively
Able to work under pressure. Must be able to handle people in a courteous and sensitive manner taking account of individual needs and concerns
Working knowledge of local area networks/wide area networks and server support
An ability to communicate effectively and with confidence to third party suppliers

Desirable criteria

Higher National Certificate / Diploma or equivalent qualification in an IT related subject
NHS IT experience
2nd line IT support experience
Advanced knowledge of IT systems, such as networks, servers etc
ITIL or DevOps knowledge

About Manchester University NHS Foundation Trust

Industry: Health and social care

In their own words

About the company & team

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.