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Overview
- Work mode
- Hybrid, Manchester
- Contract
- Permanent contract
- Holiday
- 28 days holiday
Skills
Requirements
Qualifications:
- Proven experience as an IT Technician or similar role, preferably in a company specialising in ergonomic or assistive technologies.
- Strong knowledge of computer hardware, software, operating systems (Windows, Mac, and Linux), and networking fundamentals.
- Experience with ticket management via HelpDesk and in turn working to meeting strict KPIs.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills and the ability to provide technical support to both technical and non-technical users.
- Knowledge of network security protocols and data protection best practices.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Experience with installing and troubleshooting assistive technology or ergonomic software and devices is a plus.
- Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
- Experience in the ergonomics or assistive technology field.
- Driver’s license is a must have.
Pay & benefits
Company Benefits
- 28 days annual leave
- Birthday day off
- Private healthcare scheme
- Company pension scheme
- Employee recognition awards
- Casual Fridays
- Company events
- Career progression opportunities
- Overtime / hybrid availability
The role
Summary of Role:
The IT Technician is responsible for supporting the smooth, secure, and effective operation of IT services for both internal staff and external clients. Acting as a first point of contact, the role involves diagnosing and resolving a wide range of hardware, software, network, and assistive technology issues. The IT Technician installs, configures, and maintains IT equipment, including workstations, peripherals, and specialised ergonomic and assistive solutions, ensuring systems are reliable, accessible, and fit for purpose.
The role requires a strong customer-focused approach, providing professional and empathetic support through helpdesk systems, remote access tools, and onsite visits. Working closely with IT and assistive technology teams, the IT Technician supports tailored solutions that enhance productivity and accessibility. The position also contributes to service reliability through proactive maintenance, accurate documentation, effective ticket management, and adherence to data protection and GDPR best practices, helping to deliver a dependable, high-quality IT support service.
The IT Technician is responsible for supporting the smooth, secure, and effective operation of IT services for both internal staff and external clients. Acting as a first point of contact, the role involves diagnosing and resolving a wide range of hardware, software, network, and assistive technology issues. The IT Technician installs, configures, and maintains IT equipment, including workstations, peripherals, and specialised ergonomic and assistive solutions, ensuring systems are reliable, accessible, and fit for purpose.
The role requires a strong customer-focused approach, providing professional and empathetic support through helpdesk systems, remote access tools, and onsite visits. Working closely with IT and assistive technology teams, the IT Technician supports tailored solutions that enhance productivity and accessibility. The position also contributes to service reliability through proactive maintenance, accurate documentation, effective ticket management, and adherence to data protection and GDPR best practices, helping to deliver a dependable, high-quality IT support service.
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