Residential Housekeeping Supervisor

Are you an experienced housekeeping professional with a passion for leading teams and delivering exceptional customer service?

Join our team as a Housekeeping Supervisor and play a key role in creating clean, safe and welcoming accommodation for our student community!

We are looking for a motivated and organised Housekeeping Supervisor to support the daily operation of our residential accommodation services.

As a Housekeeping Supervisor, you will lead and support a team of Housekeepers, ensuring high standards of cleanliness, safety, and customer satisfaction are consistently achieved across our residential properties. You will work closely with the Duty Manager (Property Services - Housekeepinhg) to coordinate workloads, monitor performance, and maintain service standards during both routine operations and busy periods such as student arrivals, departures, and conferences.

• Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
• Monitor housekeeping standards and ensure service level agreements are achieved.
• Conduct regular team briefings, one-to-one meetings, and on-the-job training.
• Assist with staff rota planning and the allocation of duties.
• Support stock control, ordering, and resource management.
• Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
• Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
• Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

For further information about this role please see the attached Job Description below.

To be successful in this role, you will have:

• Previous supervisory experience within a customer-focused environment.
• Experience supervising teams and managing performance.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Knowledge of housekeeping operations and associated health & safety requirements.
• Excellent communication and interpersonal skills.
• Experience monitoring stock levels and coordinating supplies.
• A commitment to delivering outstanding customer service and supporting staff development.

If you're a proactive individual who thrives in a fast-paced environment and takes pride in delivering excellent customer service and high standards, we'd love to hear from you.