Data Insight Officer

Do you enjoy turning complex data into meaningful insight that drives decision-making and service improvement? Are you passionate about using data to make a real difference to the student experience?

If so, this role could be for you!

About the role

We have an exciting opportunity for a Data Insight Officer to join the Student Services Operations team on a full-time, two-year fixed-term basis.

This is a key role within Student Services, supporting teams across a range of areas including student engagement; inclusion and disability; counselling, mental health and wellbeing; financial support; chaplaincy and pastoral support and study skills, as well as an extensive sport provision. Working closely with colleagues across the Directorate, you will help shape how data and insight are used to evaluate services, understand student needs and inform strategic decision-making.

The post holder will design and develop of a new suite of Power BI dashboards and management reports, providing timely and actionable insight for service leaders. You will work with complex datasets from multiple systems, applying data modelling, data manipulation and analytical techniques to identify trends, evaluate impact and support evidence-based decision-making.

A key focus of the role will be strengthening the Directorate's reporting infrastructure through the development of automated data processing and transformation workflows, using tools such as Power Query and Alteryx to improve efficiency, consistency and data quality.

About you

We are looking for someone who combines strong technical expertise with excellent communication skills. You'll be confident translating complex information into clear and compelling insight, and building effective visual reporting solutions that support both operational and strategic priorities.

The ideal candidate will have:

• Excellent analytical and data visualisation skills, with practical experience of Power BI, reporting and business intelligence tools.
• Experience of data manipulation and transformation, using tools such as Power Query, Alteryx or similar software.
• Strong communication and stakeholder management skills, with the ability to explain complex technical concepts to a range of audiences.
• A proactive approach to problem solving, identifying opportunities for improvement and supporting service development through data and insight.

A little more about our team

You'll be joining the Student Services Operations team, which provides business process, systems, reporting and analytical support across the Student Services Directorate.

Student Services delivers a wide range of support that enables students to thrive throughout their university career. The Directorate works across student engagement, inclusion and disability, counselling, mental health and wellbeing, financial support, chaplaincy and pastoral support, academic and study skills, and sport, ensuring students have access to the services and interventions they need to succeed.

This role offers an excellent opportunity to help shape how data and insight are used across Student Services, working on reporting, systems and improvement projects that have a direct impact on services and student outcomes. You'll be supported to develop your expertise, build strong networks across the University and contribute to meaningful change.

How to apply

To apply for this role, please submit the following:

• An up-to-date CV
• A covering letter (maximum two pages) detailing your suitability for the role and demonstrating how you meet the essential criteria:
  Specifically 1.1, 1.2, 1.3, 1.4, 2.1, 4.1 and 4.2 as set out in the Person Specification in the attached Job Description below.
• Responses to the two application questions, providing evidence of your experience in:
  (1) Developing reports, dashboards and data visualisations to support decision-making and,
  (2) Using data transformation and/or ETL tools to improve reporting efficiency or data quality.

For an informal discussion about the role, please contact: Loren Dean-Austin, Senior Manager: Business Processes, Data and Reporting, l.dean-austin@mmu.ac.uk

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.