Library Experience Coordinator

As a Library Experience Co-ordinator, you will:

• Lead day-to-day service delivery and operational activity
• Respond positively and promptly to customer feedback and escalated complaints
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives

This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working may be required.

• Do you have experience of managing or supervising a team in a busy customer focused environment?
• Are you looking for a new challenge?
• Can you bring your skills and experience to a dynamic library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!

We are looking for someone who:

• Has experience delivering high-quality customer service and strong communication skills
• Has managed or supervised a team in a customer-facing environment
• Can identify and resolve day-to-day operational issues effectively
• Enjoys supporting and developing team members

Further details can be found in the person specification section of the attached Job Description.

We recognise that people may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can contribute, we encourage you to apply.

To apply, please upload your CV (no more than two sides). In lieu of a cover letter, you will be asked to complete three (3) mandatory application questions within the Supporting Information section.

Once your CV has been uploaded, please proceed to the Supporting Information section to answer these questions.

Shortlisted candidates will be invited to an interview and short assessment. Should you have any questions, please contact the hiring manager, Dayna Dawson, at d.dawson@mmu.ac.uk.

Please note: Interviews are provisionally scheduled for 11 and 12 November 2026. As rescheduling may not be possible, we strongly encourage applicants to make a note of these dates before submitting their application.