Product Manager - ServiceNow

Hybrid in Manchester·Added 21 days ago

Manchester Airports Group

41 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Be near Manchester for hybrid days
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.
10% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.

Skills

Requirements

What we're looking for

Strong experience managing enterprise platforms, ideally ServiceNow
Experience delivering technology products using agile methodologies
Ability to translate business needs into technical solutions and product roadmaps
Strong stakeholder management across complex, matrix environments
Commercial awareness and experience managing budgets and vendors
Excellent communication skills and ability to simplify complex concepts

Pay & benefits

What you'll get

You'll also have access to a great range of benefits including:

Bonus scheme
10% company pension contribution
25 days holiday plus bank holidays
Free onsite parking
Subsidised public transport
Discounts on a wide range of brands
2 volunteering days per year
24/7 Virtual GP service
Care Concierge service

The role

As a ServiceNow Product Manager, you will own the ServiceNow platform end-to-end, driving its evolution to support critical IT and business services across MAG.

You will define and deliver the product roadmap, ensuring the platform enables automation, efficiency, and seamless service experiences for colleagues and operational teams. Working across IT, People, Finance, and operations, you'll translate business needs into scalable platform solutions.

What you'll do

Owning the ServiceNow product roadmap and backlog, aligned to strategic priorities
Driving platform optimisation, automation and process improvement across service workflows
Working with stakeholders to translate operational challenges into technical solutions
Leading agile delivery with product owners, analysts and technical teams
Defining and tracking product KPIs, user experience and service performance metrics
Managing vendor relationships and ensuring value from ServiceNow investment
Driving adoption, standardisation and best practice use of the platform
Managing product financials including budgets and business cases

How you'll work

Hybrid working - 3 days on site at Manchester Airport / Stansted

Permanent

About Manchester Airports Group

Industry: Aviation, operations and engineering
Website: magairports.com

In their own words

About the company & team

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports.

Sustainability sits at the heart of our strategy, alongside a commitment to creating inclusive environments where our colleagues can thrive.

Additional information

We are proud to be a diverse employer and welcome candidates from all backgrounds.

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you - even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.

All open roles at Manchester Airports Group