Property Manager in Derby

Job Title: Property Manager

Location: Pride Park

Brand: Leaders

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Derby. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy

• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue

• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor

• Updating all parties on a regular basis by both phone, email or text and logging notes.

• To make regular 'well being' calls to the landlord

• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress

• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed

• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy

• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames

• Dealing with non managed deposits who are part of the No Deposit Scheme

• To ensure check out process is followed and communication is sent out within company process via the Depositary site

• To work with the team leaders, head of centres and branch network to understand the reason for any lost units

• To maintain high levels of communication to internal and external customers

Hours: Monday to Friday 8:45am to 5:30pm

Contract End Date: January 2028

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

• Excellent communication, written and verbal

• Professional telephone manner

• Organisational skills, time management and attention to detail

• Full UK Driving License Required

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Access to a diverse portfolio of properties

• Supportive and collaborative team environment