Assistant Operations Manager

We have an exciting role to join one of the UK's most iconic visitor attractions as an Assistant Operations Manager. Joining a team of two other Assistant Operations Managers, you will focus on one of our business areas.

The role of Assistant Operations Manager plays a key part in supporting the day-to-day management of Cheddar Gorge & Caves by helping to lead a diverse operational team in delivering exceptional guest experiences while ensuring the safe, efficient and commercially successful running of a unique site.

This is a hands-on leadership role with responsibility across multiple operational areas, including Guest Services, Attractions, Retail, Food & Beverage, education programmes, school visits, group bookings and corporate events. You will also act as a Duty Manager and Duty Cashier, support team leaders and team members, and ensure the highest standards of service, safety and operational excellence are consistently maintained.

The role requires a proactive and adaptable individual who can balance people leadership, operational delivery and commercial awareness within a fast-paced visitor attraction environment. You will be instrumental in creating memorable visitor experiences, driving team performance and supporting the continued success of Cheddar Gorge & Caves.

About you

• A confident, hands-on leader who can motivate, support and develop a diverse team.
• A genuine passion for delivering exceptional guest experiences and high service standards.
• Strong organisational skills, with the ability to prioritise effectively in a fast-paced environment.
• A calm and practical approach to problem-solving, decision-making and handling guest concerns.
• Clear and confident communication skills, with the ability to build positive working relationships.
• Commercial awareness and an understanding of staffing costs, budgets and revenue opportunities.
• A strong commitment to health and safety and to maintaining consistently high operational standards.
• Flexibility, resilience and a willingness to work across operational areas, including weekends, bank holidays and peak periods.

About your contract

You will be employed on a permanent salaried contract working 40 hours a week.

Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.