LGPS Experienced Pensions Administrator

Salary £28K - £32k DOE 37 hours a week

• Competitive salary £28 - 32k DOE
• 25 days' holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to 'buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

LGPS experienced Pensions Administrator (Hybrid or Remote)

We have opportunities for experienced LGPS Pensions Administrators to join us on a permanent basis across our Member Services teams.

Essentially, you will have a strong background in LGPS, and we are looking for specialisms in Transfers, Bereavements, Retirements or Early Leavers casework with a heavy emphasis on a member first approach.

You'll join a collaborative, member-focused organisation where continuous improvement is at the heart of everything we do.

So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you!

• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.

Remote/Hybrid Working with 2 days in Preston, Lancashire

Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.

What you'll be doing:

1. Casework Delivery & Ownership

2. Member & Employer Experience

3. Quality, Assurance & Compliance

4. Operational Effectiveness

5. Collaboration & Continuous Improvement

• Forward thinking