Regional Operations Risk and Assurance Manager

Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

This is a regional role with a strong operational presence, working closely with depot teams and operational leaders across the designated area.

There will be regular collaboration with colleagues across Operations Delivery and Safety & Sustainability, as well as Network Rail and other industry partners. The role combines independent assurance with practical support, coaching and collaboration, helping teams understand risk, strengthen standards and continually improve the way we work.

As part of the wider Operations Standards & Delivery team, you'll also contribute to Driver Safety Update Days, operational training and briefings, simulator scenarios and the development of systems and technology that support safer railway operations.

Flexibility will be important, including travel across the region and participation in the on call Silver Strategic arrangements.

You'll enjoy

• • Free travel on LNER, plus 75% off other companies' tickets (for you and your dependants).
  • Discounted international train tickets (after one year's service).
  • 50% discount on LNER tickets for friends and family.
  • Generous pension scheme.
  • Annual cycle to work schemes/electric vehicle scheme.
  • Discount, savings and cashback scheme from top retailers.
  • Health and wellbeing schemes and discounts.
  • A host of training opportunities to help further your career.
  • Rewards and awards to recognise when you shine.

Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself-and it's why so many of our colleagues choose to stay and grow with us.

• • Diversity and inclusion - We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
  • Developing our people - We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
  • Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service (DBS) check
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!

How to apply
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.

Click 'Apply Now' and start your journey here!

This is a senior operational safety leadership role with a real opportunity to influence how we manage risk, assurance and operational standards across LNER.

Reporting to the Operations Standards & Delivery Manager, the Regional Operations Risk and Assurance Manager will provide independent oversight and assurance across a designated region, helping to make sure our operational activities remain safe, compliant and continuously improving.

Working closely with Operations Delivery, Safety & Sustainability, Network Rail and wider industry partners, the role will lead on operational risk, competence assurance, standards governance, investigations and safety assurance, while helping us continue to strengthen our safety culture across LNER.

So, what exactly does our Regional Operations Risk and Assurance Manager do?

At its heart, this role is about making sure our operational standards and safety arrangements are robust, effective and consistently applied.

As the regional operational safety and assurance lead, you'll provide expert guidance across Train Driver operations, Train Working, Dispatch and wider operational activities. This includes maintaining Regional and Depot Safety Plans, leading operational risk assessments and supporting the development of our Driver Safety Plan.

A key part of the role is providing independent assurance across our operational locations. This will include leading RM3 and operational audits, reviewing Safety Management System processes, identifying emerging risks and trends, and making sure learning and improvement actions are embedded.

The role also has an important focus on competence. You'll assess and assure Driver Competent Managers, Operations Delivery Managers and others responsible for operational competence, while coaching and supporting managers to maintain consistently high standards.

Alongside this, the role will lead and support formal investigations, coordinate regional Signal Sighting activity and apply Human Factors principles to help identify hazards and reduce operational risk.

As a senior operational safety representative, you'll also work closely with Network Rail and industry and regulatory bodies, supporting audits, investigations and reviews and deputising for the Operations Standards & Delivery Manager where required.

The role also provides on call Silver Strategic operational and safety oversight.