DS/Alfa Romeo Concierge

On-site in Cardiff·Full-time·Added 2 days ago (last checked 26 Oct)

Lithia UK

500 open roles

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Our summary

Salary: £31,000 a year
About £2,150 a month after tax.
Work mode: On-site, Cardiff
Contract: Full-time
Closing date: Apply by Wednesday 25 November
Holiday: 31 days holiday inc. bank holidays
Commute: Cycle to work scheme

Skills

Nice to have

Requirements

What we're looking for

Experience in curating unforgettable customer experiences, coupled with a relentless drive to consistently surpass sales and aftercare targets
Genuine enthusiasm for managing brand awareness to contribute to the growth and success of the dealership
Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands
Proficiency leveraging technology to streamline processes and manage customer interactions, ideally with experience using CRM systems, digital platforms and video tools
Dedication to continuous learning and development, staying ahead of the trends to deliver exceptional experiences
Commitment to doing the right thing, and treating our customers fairly, continuously learning to ensure you build your level of knowledge to be able to work in a regulated environment
A Full UK Manual Driving licence- you'll have the opportunity to drive a huge range of exciting vehicles

Pay & benefits

What you'll get

Basic salary of £31,000 with an OTE of £46,000, with company car, pension, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.

Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Our industry-leading Family Leave Policies ensure you're supported when it matters most
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Commute for less with our cycle to work scheme
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

The role

What you'll do

A true ambassador for DS, you'll showcase an in-depth understanding of our brand's exclusive market position, products and services whilst representing it with pride and excellence ensuring the customer is fully informed of all offers
Serve at the main point of contact for our clients, actively listening to their needs to deliver sales and aftersales support whilst building strong personal and professional relationships
Enhance our customers journey through seamless interactions across physical and digital touchpoints, facilitating contactless appointments, home deliveries and exclusive events
Driving brand awareness through social media, marketing initiatives, events and online presence whilst keeping our customers informed of brand and product news/developments, ensuring their DS experience is always current and exciting
Support the DS Brand Manager with supply management, vehicle orders, business forecasting and stock management to ensure efficient operations
Meeting the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations

Are You Ready to Embrace the Challenge?

Are You Ready to Embrace the Challenge? We're looking for someone who has:

About Lithia UK

Lithia UK is one of the UK's leading automotive retailers, with over 5,000 Associates nationwide serving hundreds of thousands of customers online and across its dealerships every year. Beyond motor retail, the group operates companies in the fleet management and parts distribution spaces, with UK businesses branded Evans Halshaw, Stratstone, Driveway Vehicle Solutions (previously Pendragon Vehicle Management) and Quickco.

Industry: Motor Retail
Employees: 5,000
In the UK: Annesley, Nottingham

In their own words

About the company & team

Reporting to the DS Brand Manager, you'll execute the sales process from initial enquiry all the way through to aftercare, delivering exceptional experiences to all our customers. Your role will be pivotal in delivering excellence, from creating a welcoming environment to proactively generative new customer enquiries and driving brand awareness through various channels.

To make this possible and set you up for success you'll be equipped with 1st class brand training, 6 month guaranteed bonus and our robust and structured 30-day internal training plan that is designed to support you learn in ways that make learning fun and enjoyable. These opportunities will empower you to gain a deep understanding of the brand, our systems and processes.

With a presence in 41 countries, the DS brand has created an exclusive distribution network that includes 450 DS stores throughout the world. DS Automobiles offers customers an unparalleled blend of sophistication and technology, aiming to redefine the luxury automotive experience.

If you're looking for a role that's a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you'll feel right at home:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.

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