Operations Supervisor

Be Yourself - Be a Bold Team Player - Be Leonardo
Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

Role will include;
• To supervise the activities of the Operations team and the Master Apartments, ensuring they are aware of their responsibilities and performing duties to a high standard
• To be familiar with the days business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members.
• Ensuring all cash, charge, float, and till procedures are carried out correctly.

What we want you to have-
• Supervisory experience looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexiblility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills - to work well in a team - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multi task in a fast paced environment
• Ensure prompt resolution of customer complaints

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!