Assistant Night Manager

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

Be Yourself - Be a Bold Team Player - Be Leonardo
Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

We have an opportunity for you to join the Nights Team as a Night Manager

We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises

What we want you to have-
• Supervisory experience or be a strong front office or nights team member in a hotel.
• Great communication skills so you can chat to our guests providing a great welcome and departure.
• Flexibility- to enjoy working night shifts (weekends will be included)
• Ability to recognise what our customers want and need
• Good people skills - to work well in a team because we want work to be fun
• Have a genuine interest in serving customers, at night they can be very different
• Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
• To be organised and able to work well under pressure at times and multi task in a fast paced environment.
• Ensure prompt resolution of customer complaints.
• Be used to working alone/ with limited small team along side you.
• To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.

The job -
• To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the business, including arrivals, departures and special requests.
• To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To follow the company standards and procedures for guest arrivals and departures.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Training and motivating colleagues.
• Ensure all cash, charge, float and till procedures are carried out.
• To follow night audit procedures and generate the relevant reports for each department.
• Run the relevant back up.
• Ensure that all guests are safe and comfortable.