Operations System Support Operative

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How you create impact

• Define test scenarios in JIRA to be enable efficient UAT testing of change requests and future implementations such as FOC
• Execute test scenarios in JIRA to be enable efficient UAT testing of change requests and future implementations such as FOC
• Define test scenarios in Leidos JIRA to be enable efficient JIT testing of change requests and future implementations such as FOC
• Provide support for external JIT testing support with TVS, Leidos, MoD
• Provide clear and concise communication where there are any concerns with the solution design being testing
• Work closely with the BSS team to understand the solution being delivered
• Define, create and update Work Instructions in line with solution delivered
• Define and create training documentation to support Dispatcher and WCS training
• Maintain the Dispatcher training environment from a Data perspective to ensure comprehensive training can be delivered across all Dispatcher Sites both in an RF and Non RF environment
• Deliver effective training for Dispatcher and WCS to support the onboarding of new employees and upskilling existing employees
• Provide on Site Operational support during Go live/Implementations such as FOC, change request delivery
• Provide adhoc support to the Operation in the face of adversity ie. Aged orders, system outages
• Provide clear and concise communication where there is any deviation from the standard processes implemented
• Support the Continuous Improvement initiatives being delivered around the business in order to drive the business forward
• Maintain and drive Operational System Excellence
• Adhere to company standards as detailed in the Code of Conduct Policy
• Support the Operation on an adhoc basis in order to resolve issues

What we would like you to bring

• Ideally you will have experience working in a target driven environment with the ability to consistently deliver high-quality results.
• We would like you to bring strong analytical, problem-solving and organisational skills, with excellent attention to detail and accuracy.
• Effective communicator who can build positive working relationships across teams and with key stakeholders.
• Good understanding of warehouse operations, including processes such as picking, loading and inventory movement.
• Confident user of Microsoft Office applications, particularly Excel, Word and Outlook; experience with Dispatcher and WCS systems is advantageous but not essential.
• Flexible and adaptable approach, with the ability to work independently or collaboratively, meet tight deadlines, and support operational requirements outside standard hours when required.

What's in it for you

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.

You'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks