Spa Attendant - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London's largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Spa Attendant to join us at Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

Overseeing and setting up the daily operations of the male/female spa according to Talise standards, ensuring smooth functioning of all spa areas.

Greeting guests upon their arrival at the spa and provide prompt, courteous, and accurate service throughout their visit, ensuring a positive guest experience.

Replenishing all necessary items in the spa promptly and maintain inventory levels by requesting and collecting stock and supplies as per minimum stock levels.

Ensuring the cleanliness and maintenance of the spa facilities, including water maintenance, cleanliness of treatment rooms, equipment maintenance, and locker room tidiness.

Handling guest complaints effectively, record guest comments, and report any breakage, damage, or loss to the appropriate supervisors.

Assisting therapists/practitioners in preparing for treatments or baths when needed and maintain cleanliness and report deficiencies of equipment.

About you

The ideal candidate for this position will have the following experience and qualifications:

Strong internal and external stakeholder relationships, including colleagues, management, guests, and visitors.

Minimum education: high school graduate; desirable qualifications include first aid and health & safety certifications.

Technical competency in Microsoft Office at intermediate to advanced level.

Key behavioural strengths: problem solving, leadership, creativity, project management, and strong attention to detail.

Minimum 1 year of experience within a spa environment or the wider hospitality industry

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Training and Development

Opportunities for internal mobility within our global network

Social Events and Recognition Programmes.

Colleague discounts on food, beverage, and hotel stays worldwide

Extra holiday for significant Birthdays (21.30.40. etc.)

Dry cleaning of uniform or Business attire

Meals on duty!

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.