Membership Manager

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London's largest naturally lit swimming pool.

About The Job

An opportunity has arisen for a Membership Manager to join the Spa and Gym team at Jumeirah Carlton Tower.

The main duties and responsibilities of this role:

• Drive membership sales by converting enquiries into memberships through personalised consultations, club tours and tailored wellness recommendations.
• Build and maintain strong relationships with members, delivering a personalised luxury experience while implementing effective retention and engagement strategies.
• Manage membership administration, including contracts, renewals, billing enquiries, CRM records, reporting, and ensuring all member information is accurate and up to date.
• Support the day-to-day operation of The Peak by overseeing the club in the absence of Duty Managers, ensuring exceptional service standards, operational efficiency and adherence to health and safety procedures.
• Collaborate with Spa, Fitness and Hotel teams to promote memberships, coordinate member events and contribute to achieving departmental revenue and guest satisfaction targets.
• Monitor membership performance, prepare sales and operational reports, identify opportunities for continuous improvement and support the Spa, Fitness & Wellness Director with administrative and commercial projects.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments.
• Proven ability to achieve sales targets while delivering exceptional customer service and member engagement.
• Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes.
• Confident leading daily operations and making sound decisions in the absence of Duty Managers, ensuring a seamless guest and member experience.
• Excellent communication skills, a proactive approach and a genuine passion for luxury hospitality, wellness and team collaboration.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Health care and insurance benefits

Competitive salary + excellent service charge

Extra holiday for significant Birthdays (21.30.40. etc.)

Jumeirah perks website access - discount

Dry cleaning of uniform or Business attire

Meals on duty!

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.