Electrophysiology Coordinator

Job Function: Business Support

Job Sub Function: Administration & Secretarial

Job Category: Professional

All Job Posting Locations: Tempo Maidenhead, Berkshire, United Kingdom

The Electrophysiology Coordinator provides operational and administrative support to the UK&I Electrophysiology Business Unit for the planning and delivery of Professional Education programmes, Inductions and Onboarding and general coordination and administration support across the EP business where required.

Working closely with the Professional Education Manager and relevant cross-functional stakeholders, the role ensures educational activities are effectively coordinated, appropriately documented and delivered to a consistently high standard. In addition they will build and run EP BU specific inductions and onboarding ensuring a professional experience for new hires and be flexible in providing general administrative and operational support for the EP BU and it's leadership

• Coordinate the operational delivery of Professional Education programmes and courses.
• Maintain programme calendars, timelines, trackers and delegate records.
• Monitor key programme milestones and outstanding actions.
• Coordinate multiple educational activities simultaneously.
• Support effective communication between Professional Education and relevant internal stakeholders.
• Coordinate delegate registration and programme communications.
• Maintain accurate delegate and attendance information.
• Issue joining instructions and relevant educational programme information.
• Coordinate travel and logistical requirements where applicable.
• Support supervisor notifications and associated administration where required.
• Act as an operational contact for delegates before and during programmes.
• Support the administration of selected faculty and proctors.
• Provide faculty with relevant programme and logistical information.
• Maintain faculty and proctor trackers and associated documentation.
• Support travel and accommodation coordination where applicable.
• Facilitate communication between faculty, Professional Education and operational stakeholders.
• Coordinate operational requirements for face-to-face, virtual and blended learning programmes.
• Support venue, room, catering, AV and equipment arrangements as required.
• Prepare programme materials and delegate/faculty information.
• Support onsite delivery of educational activities where required.
• Identify and escalate operational issues that could affect programme delivery.
• Support completion and maintenance of required programme documentation.
• Maintain accurate and appropriately organised programme records.
• Coordinate administrative requirements and approvals with relevant internal stakeholders.
• Track outstanding documentation and escalate gaps appropriately.
• Support delivery of Professional Education activities in accordance with applicable internal processes and requirements.
• Maintain accurate enrolment, attendance and programme completion data.
• Coordinate collection of delegate and faculty feedback.
• Assist the Professional Education Manager with programme reporting.
• Maintain programme metrics and dashboards where applicable.
• Support implementation of agreed programme improvements.
• Own and deliver the induction and onboarding program for new hires to the UK&I EP business
• Create and deliver agenda of activities and portfolio of materials required to ensure a professional and effective
• Coordinate across the business functions to ensure all crucial aspects of onboarding are covered (Commercial Education, Marketing, IT, Healthcare compliance, finance, fleet, etc..)
• Liaise closely with Talent Acquisition and Regional Managers to understand recruitment needs and forward plan to align with prompt start dates a swift effective on boarding process
• Record progress of delegates and ensure governance of critical training

• Planning and organisation
• Attention to detail
• Programme coordination
• Stakeholder communication
• Prioritisation and time management
• Problem solving
• Collaboration
• Adaptability
• Process discipline
• Customer/HCP experience focus

The Electrophysiology Coordinator is primarily responsible for the operational coordination and administration of Professional Education and Induction/Onboarding activities.