Veterinary Receptionist in Malvern

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at White House Vets on a part-time fixed-term basis.

We offer a caring and personal service for you and your animal companions, who will quickly come to recognise our surgery as a familiar place and be able to put their trust in the hands of our friendly and dedicated veterinary staff. Our number one priority is your pet's comfort and wellbeing.

We are available 6 days a week, and either ourselves or our emergency out-of-hours service are never more than a phone-call away whenever we are closed and through the night.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

• Liaising with clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and their pets.
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payments for services and products
• Managing cash and end-of-day banking
• The role will also include some animal handling, cleaning, ordering stock and a small amount of lone working

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

This is a part-time permanent position working between the hours of 8:00am and 7:30pm (this will vary). There will also be a Saturday involved on a rota basis.

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement