Client Care Assistant

On-site in High Wycombe·Part-time·Added today (last checked 6 Nov)

IVC Evidensia

506 open roles

Apply

Our summary

Salary: Up to £20,000 a year
About £1,490 a month after tax.
Work mode: On-site, High Wycombe
Contract: Part-time
Commute: Cycle to work scheme

Skills

Nice to have

Veterinary Care

Pay & benefits

What you'll get

6.6 weeks' annual leave plus your birthday off FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

The role

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Assistant join our team at Cherry Tree Vets on a part-time permanent basis.

We are a small, friendly first-opinion veterinary practice that has proudly served the charming village of Lane End and its surrounding communities for over 10 years, having many clients with us from the beginning.

What you'll do

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Answering phones
Responding to emails
Appointment bookings
Taking payments
Dealing with client enquires
Administrative duties

How you'll work

* Position requires 30 hours per week. Covering shift patterns between the hours of 8am to 7.15pm Monday to Friday on a rota 'ed basis, Some Saturdays may also be required.

Key Responsibilities

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement

About IVC Evidensia

IVC Evidensia is a veterinary care group operating a network of veterinary practices, ranging from small animal and mixed animal clinics to out-of-hours services and specialist referral hospitals.

Its practices employ veterinary surgeons, registered veterinary nurses, animal care assistants and client care teams, and the group runs referral services in areas such as surgery, orthopaedics, internal medicine and oncology, alongside emergency and critical care and rotating internship programmes.

All open roles at IVC Evidensia