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Veterinary Receptionist

On-site in Colchester·Part-time·Added 1 month ago (last checked 9 Oct)

IVC Evidensia

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Overview

Job details

Part-time
Per the ad.

Requirements

Work on-site in Colchester
No relocation package mentioned.

Benefits

Cycle to work scheme
Commuter benefits named in the ad.

Skills

The role

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Spring Lodge on a part-time permanent basis.

At Spring Lodge Veterinary Hospital, we're proud to provide exceptional care for pets and their families across Witham and the surrounding areas. Our practice is built on a foundation of compassion, expertise, and a commitment to delivering the highest standard of veterinary care. As a fully equipped veterinary hospital, we offer a wide range of services, from routine preventative healthcare to advanced diagnostics and treatments. Our dedicated team of experienced vets, nurses, and support staff is here to ensure every pet receives tailored care in a friendly and welcoming environment.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

The shifts are on a 2 week rolling rota as follows

Week 1

Monday - 8.15am - 7pm ( 1 hour unpaid break 2pm- 3pm)

Thursday - 8.15am - 7pm ( 1 hour unpaid break 2pm- 3pm)

Friday - 8.15am - 1.30pm

Week 2

Monday - 8.15am - 7pm ( 1 hour unpaid break 2pm- 3pm)

Thursday - 8.15am - 7pm ( 1 hour unpaid break 2pm- 3pm)

Friday - 8.15am - 7pm ( 1 hour unpaid break 2pm- 3pm)

1 in 4 Saturdays 9am - 11am

Key Responsibilities

As a Veterinary Receptionist, you'll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism.

Duties also include:

*Processing payments

*Managing stock

*Assisting with account and insurance queries

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

About IVC Evidensia

IVC Evidensia is a veterinary care group operating a network of veterinary practices, ranging from small animal and mixed animal clinics to out-of-hours services and specialist referral hospitals.

Its practices employ veterinary surgeons, registered veterinary nurses, animal care assistants and client care teams, and the group runs referral services in areas such as surgery, orthopaedics, internal medicine and oncology, alongside emergency and critical care and rotating internship programmes.