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Veterinary Receptionist

On-site in Bridlington·Part-time·Added 4 days ago (last checked 9 Oct)

IVC Evidensia

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Overview

Job details

£13,520 - £21,480 a year
Gross, as stated in the ad.
Part-time
Per the ad.

Requirements

Work on-site in Bridlington
No relocation package mentioned.

Benefits

Cycle to work scheme
Commuter benefits named in the ad.

Skills

The role

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Priory Vets on a part-time fixed-term basis. This is to cover maternity leave and will mainly be at our Bridlington practice however the occasional cover may be required at our Driffield and Beeford branches. The period of cover is 9-12 months.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

To cover all area's of reception working a 32.5 hour week. We also operate a Saturday morning rota 9am-12pm which is paid in addition to salary.

Key Responsibilities

* Liaising with the clients and the clinical staff to provide a high level of customer care.

* Meeting and greeting clients and pets.

* Booking appointments and diary management.

* Managing telephone and email enquiries.

* Taking payment for services and products.

* Managing cash and end-of-day banking.

* Maintaining a clean and safe space for our clients and their pets.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

* 6.6 weeks' annual leave plus your birthday off FTE

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

About IVC Evidensia

IVC Evidensia is a veterinary care group operating a network of veterinary practices, ranging from small animal and mixed animal clinics to out-of-hours services and specialist referral hospitals.

Its practices employ veterinary surgeons, registered veterinary nurses, animal care assistants and client care teams, and the group runs referral services in areas such as surgery, orthopaedics, internal medicine and oncology, alongside emergency and critical care and rotating internship programmes.