AC Customer Coordinator in Norwich

Hybrid in Norwich·Full-time·Added 3 days ago (last checked 28 Oct)

Ingeus

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Our summary

Salary: £28,365 a year
About £2,000 a month after tax.
Work mode: Hybrid, Norwich
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Commute: Cycle to work and season ticket loan

Skills

Ingeus is hiring for this role in several places. This vacancy is in Norwich.

Requirements

What we're looking for

Strong IT Literacy – working knowledge of CRMs
Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users

The role

Salary: £28,365.04 per annum + up to 10% annual bonus & benefits package

Norwich: First three months onsite to support Training prior to Hybrid working to be introduced.

The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.

What you'll do

Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
Managing daily appointment sessions
Carrying out ‘reminder’ calls to customers for appointments
Monitoring session progress & backfill appointments where necessary
Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)

To be successful you require

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

25 days of annual leave plus bank holidays, with the option to trade for additional leave.
EAP Support programme available 24/7, including 6 free counselling sessions.
Private medical insurance and life assurance.
Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
Eyecare vouchers to help with glasses or eye care.
Online Shopping discounts
Cycle to Work scheme and travel season ticket loan.
Long service awards to celebrate your commitment.
Salary Finance offering financial education and advice.
The opportunity to purchase extra benefits like critical illness cover and dental insurance.

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

About Ingeus

In their own words

About the company & team

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

All open roles at Ingeus