Aftermarket Service Coordinator

• Strong administration and organisational skills.
• Excellent customer service and communication skills.
• Good Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail.
• Experience working with ERP systems such as SAP.

• Experience using Salesforce Field Service or CRM systems.
• Experience working in a service, engineering, manufacturing, transport, or aftermarket environment.
• Knowledge of customer invoicing and WIP management.
• Experience supporting field-based engineering teams.

At Gardner Denver, part of Ingersoll Rand, you'll be joining a supportive team where your contribution makes a genuine difference to our customers and business success. In return, we offer an excellent benefits package including:

• Flexi Time
• Competitive pension contribution
• Westfield Health medical cover
• 25 days annual leave plus bank holidays
• Option to purchase up to 5 additional days' holiday
• Free on-site parking
• Death in Service benefit (4x salary)
• Cycle to Work scheme
• Employee Assistance Programme
• Refer a Friend scheme
• Electric Vehicle salary sacrifice scheme (following probation)
• Employee Share Programme with shares equivalent to 10% of salary after one year's service

If you're an organised, customer-focused professional looking to develop your career within a global engineering business, we'd love to hear from you. Join our Bradford team and play a key role in delivering exceptional service to customers across our Low Pressure, Vacuum, Transport and IRES Engineered Solutions businesses.

• Creating and managing service and parts orders through SAP.
• Coordinating parts deliveries to engineers and customers.
• Processing engineer service documentation, ensuring labour, materials, and follow-up actions are correctly captured and invoiced.
• Monitoring and managing Work in Progress (WIP) to support departmental targets.
• Maintaining service and maintenance records to support operational KPI reporting.
• Checking stock availability and supporting parts identification and quotations.
• Ensuring information is accurately maintained across SAP, FSL and other business systems.
• Providing excellent customer service and technical support via telephone and email.
• Working collaboratively with colleagues to resolve customer issues and deliver outstanding service.
• Supporting wider Aftermarket team activities and continuous improvement initiatives as required.
• Service scheduling and engineer coordination.
• Supporting preventative maintenance and service agreement customers.

Aftermarket Service Coordinator

Cross Lane, Bradford

We're looking for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and has a proactive approach to solving problems. The ideal candidate will have:

This role offers an excellent opportunity to develop skills across service operations, aftermarket support, ERP systems, customer service, and field service management within a global engineering organisation. Successful candidates will have opportunities to broaden their experience and progress within the wider Ingersoll Rand business.

Bradford, West Yorkshire

This is a fully site-based position, working as part of our collaborative Aftermarket team.