Service Advisor

Vertu Union Motor Company Edinburgh

Are you an experienced Service Advisor looking for a role that offers an excellent work-life balance, a supportive team environment, and the opportunity to build a long-term career?

At Vertu Union Motor Company Edinburgh, we're looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is a fantastic opportunity for an automotive professional who is passionate about delivering exceptional customer service and enjoys building strong relationships with customers.

With a competitive salary of £33,000 - £35,000 depending on experience, this role also offers the benefit of a Monday to Friday working pattern with no weekend working.

Working Hours

• Monday to Thursday: 8:00am - 5:00pm
• Friday: 8:00am - 4:00pm
• No weekends

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team, ensuring every customer receives a professional, efficient, and friendly experience throughout their vehicle's service or repair journey.

You'll manage customer expectations from initial booking through to vehicle collection, providing updates, handling enquiries, and ensuring a first-class level of customer care at every stage.

Key responsibilities include:

• Welcoming customers and understanding their service and repair requirements
• Managing bookings and workshop schedules efficiently
• Keeping customers updated throughout their vehicle's time in the workshop
• Liaising closely with technicians and workshop colleagues
• Explaining completed work and associated costs clearly and professionally
• Identifying additional service opportunities where appropriate
• Resolving customer queries and ensuring complete satisfaction
• Maintaining accurate records and documentation

What We're Looking For

We're seeking a candidate with previous automotive customer service experience who thrives in a busy dealership environment.

The ideal candidate will have:

• Previous experience as a Service Advisor or within an automotive customer-facing role
• Excellent communication and interpersonal skills
• A strong customer-focused approach
• Good organisational and time-management abilities
• The ability to work effectively in a fast-paced environment
• Strong attention to detail
• A positive and professional attitude

Most importantly, we're looking for someone who enjoys delivering outstanding customer experiences and takes pride in building long-term customer relationships.

Why Join Union Motor Company Edinburgh?

This is an excellent opportunity to join a well-established business where customer service is at the heart of everything we do.

In return, you'll benefit from:

• Competitive salary of £33,000 - £35,000 DOE
• Monday to Friday working pattern
• No weekend working
• Ongoing training and development
• Supportive and friendly team environment
• Long-term career opportunities within a successful business

Apply Today

If you're an experienced automotive professional looking for your next Service Advisor opportunity with excellent working hours and a competitive salary package, we'd love to hear from you.

Apply today and join the team at Union Motor Company Edinburgh.

Successful applicants will be subject to employment checks, including verification of employment history, address history, credit checks, and a criminal record check where applicable.

#LI-CT1