Field Manager (Responsive Repairs)

We are currently recruiting an experienced Field Manager to lead a team of skilled trade operatives, ensuring the effective delivery of a high quality responsive repairs service across Incommunities. This is a great opportunity for someone looking to make a real, positive difference to the safety, comfort, and overall improvement of our customers' homes.

This role is office / site based.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include

• Putting the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints.
• Support the service transformation and delivery of the three-year service improvement plan.
• Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's.
• Identify, manage and execute improvement plans, including preparation of reports and analysis.
• Prepare and deliver performance reports to Teams and Senior Managers.
• Researching best practice and developing new initiatives to drive and deliver the viability of the business.
• Ensure that the service area delivers maximum financial performance ensuring commercial approach to service delivery
• Effective management of service area budget, monitor and manage actual expenditure and deliver value for money.
• Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement.
• Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives.

Requirements

• Proven experience of leading a repairs team towards upper quartile performance.
• Experience of managing and reporting on performance measures and budgets.
• Excellent literacy and IT skills and the ability to use a variety of systems, including recording and processing data accurately and writing reports
• Be passionate about delivering a high performing response maintenance service achieving high quality and value for money.
• Knowledge of the implications of HASAWA, CDM, COSHH and other associated construction related H&S/Compliance legislation.
• An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise.
• Strong track record for delivering an excellent customer experience in relation to responsive maintenance services.
• Hold a relevant housing qualification at Level 4 or be willing to work towards and complete this within an agreed timeframe in line with the scope of the Competency and Conduct standards.
• A full driving license and own vehicle are required as you will be required to travel to sites and offices around the district.
• A minimum of a City and Guilds Advanced Craft NVQ Level 2.
• Right to work in the UK - Visa sponsorship is not available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary from £43,017 up-to £47,819 per year
• £1,000 essential car user allowance per year plus mileage
• Social Housing Pension Scheme - upto 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!