People & Culture Manager

Salary/Benefits: Package inc. salary, tronc, bonus and enhanced HOD benefits

Contract: Permanent

Hours: Full Time

Hours per week: 40

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as People & Culture Manager

• A compensation package of salary, tronc and bonus discussed at interview stage
• Enhanced company pension contribution
• 30 days holiday per annum
• Annual uniform allowance
• Private medical care
• Cashback healthcare cover
• Career development on your Mayfair journey with recognised training providers
• Iconic discounts across the collection
• Meals included on duty, of course
• Wellbeing calendar of events
• Cycle to work scheme / safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events, seasonal gifts and much more...

The aim of the role

To create an engaging, inclusive and high-performing workplace culture within The Mayfair Townhouse, leading team engagement, learning and development, colleague wellbeing and employee relations initiatives. The role will partner with Heads of Department to develop talent, enhance leadership capability, ensure compliance with employment legislation and create an exceptional employee experience that reflects the values and ambitions of the hotel.

About you as People & Culture Manager

• Commercially minded with a people-first approach
• Previous HR or People & Culture experience, ideally within hospitality or hotels
• Passionate about creating an inclusive and engaging workplace
• Confident managing employee relations matters end to end and providing practical advice
• Strong knowledge of employment law and HR best practice
• Excellent communication, influencing and coaching skills
• Able to build credibility with managers and team members at all levels
• Highly organised with the ability to prioritise multiple tasks and deadlines
• Solutions-focused, proactive and adaptable in a fast-paced environment
• Strong attention to detail and commitment to compliance
• Professional and discreet when handling confidential information
• A collaborative team player with energy, warmth and enthusiasm
• CIPD Level 5 qualification or equivalent is desirable

Key responsibilities of People & Culture Manager

• Lead and champion the People & Culture strategy across the hotel, ensuring alignment with the Iconic hotel's vision and purpose
• Oversee end-to-end recruitment and onboarding activities to attract, retain and develop exceptional talent
• Provide guidance on UK employment law, company policies and best practice to support informed decision-making and minimise risk
• Ensure full compliance with employment legislation, Right to Work requirements, data protection obligations and company procedures
• Take ownership of People compliance and audit requirements, maintaining accurate records and ensuring the hotel remains inspection and audit ready
• Support payroll processes, colleague lifecycle administration, tronc, contract changes and people reporting, ensuring accuracy and attention to detail
• Champion colleague engagement, wellbeing, recognition and inclusion initiatives that foster a positive and high-performing culture
• Partner with leaders to identify training and development needs, supporting succession planning and career growth opportunities
• Analyse people metrics and trends to inform workforce planning, retention strategies and business decision-making
• Support the delivery of People & Culture projects, driving continuous improvement across processes, compliance and employee experience
• Manage employee relations cases including investigations, disciplinary hearings, grievances, absence management and performance concerns, ensuring a fair and consistent approach
• Maintain a visible and approachable presence across the hotel, building strong relationships and supporting operational teams in a fast-paced environment
• Promote a culture of accountability, professionalism and exceptional hospitality standards throughout the employee journey

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please