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136,000+ live jobsOn-site in Blantyre·Added 5 days ago (last checked 8 Oct)
£47,200 - £59,000 a year
Gross, as stated in the ad.
36 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
10% matched pension
The employer matches what you pay in, per the ad. The legal minimum is 3%.
Cycle to work and season ticket loan
Commuter benefits named in the ad.
Work on-site in Blantyre
No relocation package mentioned.
Have senior-level experience
Senior-level role.
Proven ability to hit the ground running and deliver outcomes within short timescales.
Experience working with call-centre data, telephony systems, or speech analytics.
Ability to work cross‑functionally with technical and non‑technical teams.
Background in retail energy, telecoms, financial services, or other high‑volume sales environments is advantageous.
Strong organisational skills with the ability to deliver at pace in a live operational environment.
Salary from £47,200 - £59,000 per annum
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Aspect House, Technology Avenue
Hamilton International Technology Park
Blantyre, G72 0HT
This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager.
Lead CCAI Implementation - Own the end‑to‑end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.
Optimise CCAI Performance - Refine call‑flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.
Integrate CCAI with Sales Operations - Embed AI‑driven insights and workflows into day‑to‑day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.
Identify New Internal Call Data Sources - Identify new, zero‑cost data assets that can deliver sales and lower channel capture cost.
Develop Data Pipelines - Oversee the creation of secure, reliable data flows from call‑centre platforms into analytics and reporting environments.
Knowledge Transfer & Handover - Produce documentation, training materials, and handover packs to ensure sustainable ownership post‑contract.
Closing date: 22nd of October 2026
Help us create a better future, quicker
To support two key business initiatives within Sales: 1) ScottishPower is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires expertise to design, configure, and operationalise CCAI within a live call centre environment. 2) To support a project to identify and implement new sources of free, internally generated call data for Telesales: Period of time required is 9 months
Relevant Technology Delivery Experience - Experience supporting the delivery or implementation of technology, data, AI, or automation solutions in an operational environment.
Data and Systems Knowledge - A general understanding of data, reporting, system integration, or process improvement.
Operational Technology Knowledge - Familiarity with call-centre systems, telephony, customer contact platforms, or similar operational technologies.
Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.
Advert will close at 23:59 GMT the day before Job Posting End Date below
Contact from the People team
Preliminary interview
With People team
Assesses professional skills, motivation for Iberdrola and fit with the position.
Technical interview
Confirms you meet the technical requirements of the position and fit the team's culture.
Professional-managerial interview
Not every role
Held depending on the level of the position.
Finalist notification and offer · With manager or local People team
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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