Sales Assistant

• Candidates must already have the right to work in the UK, as visa sponsorship is not available for this role.

The Sales Assistant - UK & Ireland will help drive scalable growth and measurable results for Hyatt Inclusive Collection properties in Latin America and the Caribbean through hands-on management of UK and Irish tour operator accounts. The role focuses on account management, analysing market and operator performance, identifying threats and opportunities, maintaining accurate sales information, and assisting with targeted sales activity, events, trade shows and FAM trips where required. The successful candidate will be highly organised, proactive and detail-oriented, with a strong interest in travel, hospitality and commercial sales.

• Manage a portfolio of UK and Ireland tour operator accounts, building strong partner relationships and supporting agreed commercial objectives.
• Respond to partner enquiries, including rate match requests, VIP arrangements and FAM trip coordination, ensuring timely and accurate follow-up.
• Analyse account performance, booking trends and market insights to identify opportunities and support revenue growth.
• Support the Sales Manager, UK & Ireland with account management, reporting, partner engagement and commercial initiatives.
• Maintain accurate account information, activities and opportunities within Salesforce and other sales systems.
• Prepare and contribute to regular sales reports, team updates and performance reviews.
• Coordinate partner communications and support business development activities, including sales missions, trade shows, training events and FAM trips.
• Undertake additional duties as required to support the Global Sales team and Hyatt's commercial objectives.

• Previous experience in sales support, administration, hospitality, travel or a customer-facing role preferred.

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint); experience with Salesforce or other CRM systems is an advantage.
• Interest in the travel, hospitality and all-inclusive resort sectors.

• Fluent in English, additional languages are beneficial.

• Strong communication, relationship management and organisational skills with excellent attention to detail.
• Commercially aware, with the ability to analyse information, manage multiple priorities and support sales objectives.
• Proactive, reliable and able to work independently as well as collaboratively within a team.

• Willingness to travel and occasionally work outside normal business hours to support events, sales missions, trade shows and FAM trips.

• You are willing and able to undertake occasional international business travel, including to support events, sales missions, trade shows and FAM trips.
• You are willing to occasionally work outside normal business hours where required to support business activities.
• A full driving licence valid for use in the UK is desirable but not essential.