Head Waiter/waitress

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Head Waiter/ess role

• Lead and support the food and beverage team during service, ensuring a seamless and memorable guest experience.
• Act as a shift leader, overseeing daily restaurant operations and supporting managers in delivering departmental objectives.
• Guide, coach and motivate Waiters/Waitresses and Hosts/Hostesses to maintain exceptional service standards.
• Build strong relationships with guests, anticipating their needs and handling requests with professionalism and care.
• Conduct pre-service briefings and ensure clear communication across the team throughout each shift.
• Support the training and development of colleagues, helping to build confidence, product knowledge and service excellence.
• Monitor service quality and implement improvements to consistently exceed guest expectations.
• Promote a positive and collaborative working environment aligned with Hyatt's values and culture.

About you

You are a passionate hospitality professional with previous experience in a supervisory or senior waiting role within a quality restaurant, hotel or luxury hospitality environment. You thrive in a guest-facing position, enjoy leading by example and have a keen eye for detail. Excellent communication skills, a positive attitude and the ability to motivate a team are essential. Experience within a hotel food and beverage operation would be highly advantageous.

Benefits you will enjoy as a Head Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Head Waiter/Ess role and start your journey with Hyatt Hotels!