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Global Wellness Operations Director – Luxury

On-site in GB-England·Added today (last checked 11 Nov)

Hyatt Hotels

135 open roles

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Our summary

Work mode: On-site, GB-England
Experience: 12+ years

Skills

Requirements

Education & certifications

We are looking for an inspiring wellness leader who brings together deep luxury hospitality expertise, a passion for exceptional guest experiences, and the commercial mindset to turn innovative ideas into sustainable success.

To succeed in this role, you will bring:

A minimum of 12 years of progressive experience in luxury hospitality, spa and wellness operations, brand development, or multi-property leadership, including at least five years in a senior regional, corporate, or global position.
A proven track record of developing and implementing wellness strategies, global operating standards, signature concepts, and distinctive guest journeys within luxury hospitality.
Extensive experience supporting hotel pre-openings, renovations, and repositionings, with a strong understanding of operational setup, systems, staffing, training, and opening readiness.
Demonstrated expertise in service excellence, quality assurance, operational audits, and the development and coaching of Spa and Wellness leaders.
Experience designing and delivering wellness retreats, specialist programs, and integrated guest experiences in collaboration with hotel operations, Food and Beverage, Sales, and Marketing teams.
Strong commercial and financial acumen, including experience managing departmental profitability, budgets, forecasts, business plans, and performance improvement initiatives.
Excellent communication, presentation, and stakeholder management skills, with the ability to influence senior leaders, hotel General Managers, owners, external partners, and multicultural teams.
A collaborative and empathetic leadership style, with the ability to inspire others, build trusted relationships, and drive results through influence rather than direct authority.
A forward-thinking mindset, genuine curiosity about emerging wellness trends, and a passion for creating innovative experiences that connect with luxury guests.
A bachelor's degree in Hospitality, Business, Wellness, Spa Management, or a related field. Equivalent senior-level professional experience may also be considered.
Additional recognized qualifications in spa, wellness, therapy, fitness, training, or facilitation are an advantage.
Advanced proficiency in English is required; additional languages are an asset.
Strong proficiency in financial and performance analysis, budgeting, presentation tools, and relevant wellness-management systems.
Willingness and ability to travel extensively internationally to support properties and collaborate with teams across Hyatt's global luxury portfolio.

The role

As our Global Wellness Operations Director - Luxury, you will play a pivotal role in shaping the future of wellness across Hyatt's global portfolio of Park Hyatt, Alila, and ATONA properties.

In this global leadership role, you will elevate wellness, spa, fitness, and leisure experiences, bringing each brand's distinctive identity to life through exceptional service, thoughtfully curated offerings, and meaningful guest experiences.

You will lead the development and evolution of global wellness operating standards, signature experiences, and innovative concepts, ensuring a consistent expression of luxury while embracing the individuality of each destination. Combining a passion for wellness with strong commercial insight, you will drive operational excellence, support new hotel openings, strengthen performance, and inspire property teams to deliver experiences that resonate with today's luxury travelers.

Working collaboratively with hotel leaders, brand teams, and cross-functional partners around the world, you will help shape a compelling wellness vision that enriches the guest journey and supports Hyatt's continued growth in luxury hospitality.

What you'll do

Shape our global wellness vision: Define and evolve wellness strategies, operating standards, service rituals, and guest journeys across Park Hyatt, Alila, and ATONA, ensuring each brand delivers a distinctive experience while maintaining global consistency and local relevance.
Create exceptional wellness experiences: Develop signature treatments, wellness rituals, curated menus, and innovative programs that reflect each brand's identity, respond to evolving guest expectations, and deliver meaningful commercial value.
Bring new wellness concepts to life: Lead wellness operational readiness for hotel openings, renovations, and repositionings, overseeing everything from concept validation and product selection to staffing, systems, training, and service preparation to ensure successful launches.
Champion service excellence: Establish and oversee global quality standards, conduct property visits and operational assessments, and translate guest feedback and performance insights into meaningful improvements that elevate service delivery and guest satisfaction.
Inspire and develop wellness leaders: Design and guide technical, service, commercial, and leadership training programs, including certification and ongoing development. Coach Spa and Wellness Directors and Managers, building their confidence, capabilities, and commitment to exceptional guest experiences.
Curate transformative wellness retreats: Conceptualize, develop, and evaluate immersive wellness retreats and multi-day experiences, collaborating with specialist partners and hotel teams to create distinctive, commercially successful programs.
Guide wellness products and design: Partner with Procurement, Brand, and Design and Technical Services teams to shape product offerings, equipment, operating supplies, uniforms, menus, and guest-facing materials that reflect brand standards and enhance the overall wellness experience.
Drive operational and commercial performance: Establish key performance indicators, assess financial and operational results, and work with property leaders to identify opportunities, strengthen profitability, and deliver sustainable business performance.
Support strategic business planning: Provide direction on wellness budgets, forecasts, and business plans, guiding property leaders in setting meaningful targets and implementing actions that support both guest experience and commercial objectives.
Lead innovation through collaboration: Identify emerging wellness trends and opportunities, shape future concepts, and influence stakeholders across a global, multicultural environment. Foster strong partnerships, encourage innovative thinking, and advance operational efficiency while demonstrating Hyatt's culture of care.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer the following benefits:

Annual allotment of complimentary stays at Hyatt hotels worldwide
Attractive colleague, friends & family hotel rates globally
Flexible work arrangements to support work-life balance
Access to a wide range of learning and development opportunities through Hyatt's myLearning platform
Tuition reimbursement to support your continued education and long-term career growth

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better

About Hyatt Hotels

Industry: Hospitality

In their own words

About the company & team

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

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