Matchday Accessibility Assistant

Hull City Football Club are looking for a Matchday Accessibility Assistant to join our Matchday Experience team at the MKM Stadium. Reporting to the Supporter Liaison Officer / Disabled Supporter Liaison Officer, you will help deliver accessible provisions for supporters living with disabilities at home fixtures. You will assist with matchday preparations, deliver items to supporters, provide customer service and signposting, and supervise the stadium's quiet room, helping to create a safe, positive and inclusive environment. As the role involves working with children, you must actively promote and protect the welfare of all supporters.

• Prepare and deliver items to matchday locations in and around the MKM Stadium.
• Host the accessibility collection point, sign out items using supporters' personal details, and maintain secure sign-in and sign-out procedures.
• Meet and greet supporters, provide matchday customer service and signpost supporters for further assistance.
• Supervise the stadium's quiet room, ensuring appropriate care, supervision and support in a safe, positive and inclusive environment.
• Check that equipment and facilities are safe, clean and fit for purpose before use; ensure equipment is used safely and maintain appropriate hygiene standards.
• Follow emergency evacuation and stadium safety procedures, and record and report accidents, incidents and near misses.
• Promote and safeguard supporters' welfare, maintain professional boundaries, follow Club safeguarding procedures and immediately report concerns to the Head of Safeguarding or Designated Safeguarding Officer.
• Maintain accurate equipment, service-use, incident and safeguarding records, protect confidentiality in accordance with Club policies and data protection legislation, and share relevant attendance and wellbeing information with parents and carers.
• Attend required induction, supervision and training, and undertake other duties reasonably requested by the Supporter Liaison Officer and Disability Supporter Liaison Officer.

Position Type: Casual

Hours: Home fixtures, including weekends, evenings and bank holidays where applicable.

Location: MKM Stadium, Hull HU3 6HU