Resident Experience Coordinator

The vacancy

Hours: 15 hours per week

Shift Pattern: Monday to Friday, 3 hours per day

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here.

We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.

You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:

• A good knowledge of older people and the issues pertaining to them
• Experience of working with vulnerable people
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)
• Proven track record in delivering a creative and inclusive approach to older people's wellness and activities (desirable)
• Experience in managing budgets (desirable)

Why us?

At Housing 21 we're proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan - certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 1 November 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!