Admin Assistant -FOH Guest Experience

🌊 Fancy an office with a difference?

Forget your usual office environment... this is a chance to work in a unique setting on the water!

We're looking for a highly organised and detail orientated Admin professional with outstanding MS Excel skills to join the team on a fixed term maternity cover contract until the end of 2027, with the possibility of an extension.

The role is predominantly office based, giving you the opportunity to work in our unique environment, with the added flexibility of working from home one day per week once you have successfully passed probation.

If you're great with formulas, note taking, love keeping things organised and fancy swapping the traditional office for something a little different, we'd love to hear from you!

Salary: £29,148

Start date: December 2026

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-classexperiences and transportation services. We operate public dining and sightseeing cruises as well as private

YorCompany Summary: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-classexperiences and transportation services. We operate public dining and sightseeing cruises as well as privatecharters for corporate events, birthday parties, weddings, or other special occasions across London, Poole, andPosition Summary: We are looking for a Cabin Crew Admin Assistant to join our team and provide essential administrative support to our Guest experience assistants in the sightseeing department. Reporting to the Guest Experience Manager this role involves coordinating timesheets and payroll, tracking stock levels, reporting maintenance issues, and managing key documentation such as attendance records and training files. You'll also assist with recruitment, onboarding, uniform coordination, and scheduling meetings while ensuring seamless operational support. If you're highly organized, detail-oriented, and proficient in Microsoft Office (especially Excel), we'd love to hear from you!

Duties and Responsibilities

Timesheets & Payroll Coordination:

Ensure timesheets for the Cabin Crew Department are accurately completed and submitted to the payroll department on time, following established procedures.

Track and manage supervisor hours to ensure annualized hour targets are achieved.

Maintenance Reporting:

Identify and report maintenance issues related to the cabin crew to the relevant departments or suppliers.

Stock Management:

Support stock management processes, including tracking and reporting inventory levels.

Documentation & Reporting:

Prepare weekly, monthly, and ad hoc reports, presentations, and documentation using MS Office, with a focus on proficiency in Excel.

Maintain and organize the Cabin Crew and Pier team library, including:

Team and individual lateness trackers.

Labour hour records (monthly and yearly).

Rest hour records.

Absence and lateness forms for HR.

Updated employee files (training records, uniform requests, signoff sheets).

Onboard files for all vessels, ensuring consistency.

Administrative Support:

Manage diaries, plan and organize management meetings, and prepare and distribute minutes.

Assist the Senior Customer Experience Manager (Sr. CEM) and Guest Experience Manager (GEM) with recruitment processes, onboarding new team members, and other administrative tasks.

Coordinate uniform requests and supplies with the operations department.

Ensure necessary supplies for onboard and office operations (e.g., stationery) are maintained.

Organize and assist in monthly full-team meetings.

Schedule disciplinary meetings as required, coordinating availability with team members, HR, and management.

General Support:

Handle ad hoc tasks as requested by the Sr. Customer Experience Manager and Guest Experience Manager.

Ensure familiarity with Rota patterns and absence management systems.

Support onboard team with Backoffice POS support when required (Pausing online sales channel, any other technical support)

Requirements & Qualifications

Proficient in Microsoft Office

Intermediate to Advance excel proficiency.

Familiarity with Epos systems is an advantage.

Exceptional written and verbal communication skills with a professional and positive attitude.

Motivated, proactive, and capable of working independently under pressure.

Touch typing proficiency.

Experience in hospitality with administrative expertise for at least couple of years.

Working Conditions & Shift Pattern

Weekly Hours: 42.5 hours per week

Flexibility: Start and finish times are flexible, provided core business hours (10:00 AM - 3:00 PM) are covered

Work Schedule: Monday to Friday, with occasional weekend availability appreciated based on business needs.

Location: Office-based at Cherry Garden Pier (SE16 4TU)