Sales Manager

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Sales Manager - Connections Rainmaker at Hart Shoreditch London Hotel, Curio Collection, you're not just generating and managing sales - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

HERE'S WHAT YOU'LL DO DURING A TYPICAL DAY

The Sales Manager - Connections Rainmaker is the driving force behind new commercial opportunities at Hart Shoreditch, a natural networker who opens doors, builds strong relationships and turns connections into revenue. The role is focused on creating business across Rooms, Events, F&B and Marketing, from the local market through to international opportunities.
Working closely with the Commercial Director and wider commercial team, the Connections Rainmaker will be out in the market creating conversations, spotting opportunities, making things happen, and converting relationships into new, repeat and incremental business while growing revenue, market share and the hotel's profile.

CORE FOCUS AND RESPONSIBILITIES
• Drive revenue opportunities across Groups & Events, Restaurant & Bar, Business Travel, Consortia and other key market segments
• Proactively generate new business through sales calls, networking, client meetings, trade shows, business trips, sales missions and industry events both domestically and internationally
• Develop and maintain strong relationships with key customers, partners, agencies and local businesses to maximise commercial opportunities
• Maximise sales leads, conversion, repeat and future business on all relevant segments
• Organise and host show rounds, client entertainment and fam trips to support prospecting, conversion and account development
• Work closely with Marketing & Partnerships team to develop local collaborations, partnerships and initiatives that generate incremental revenue and strengthen the hotel's brand
• Monitor and report on market trends, competitor activity, customer behaviour, demand patterns and emerging business opportunities to identify new sales opportunities
• Provide regular reporting and business intelligence on sales activity, pipeline, leads, conversion, account performance, market trends, competitor movements and ROI across sales activities
• Prepare monthly business reviews and maintain accurate sales reporting

WHO WE ARE LOOKING FOR?

SKILLS
• Self-driven and entrepreneurial generating new business, building networks and converting relationships into revenue
• Proactive networker building strong relationships with different groups of people
• Excellent sales, negotiation and influencing skills
• Strong commercial acumen with the ability to identify revenue opportunities and maximise conversion
• Strong analytical skills with sales data and market intelligence, turning insights into clear sales actions
• Highly organised with strong pipeline, account and activity management skills
• Confident presenter and brand ambassador representing the business to clients, partners and industry contacts, including sales pitches, show rounds and client events onsite/offsite
• Flexible and adaptable, able to respond positively to changing business needs and a variety of work situations
• Willing and able to travel, attend industry events and undertake client entertainment as required
• Self-motivated, accountable and resilient

KNOWLEDGE & EXPERIENCE
• Knowledge of hotel sales, revenue generation and business development, ideally across Groups & Events, Food & Drink, Business Travel
• Good understanding of local, domestic and international markets, customer segments and competitive landscape
• Understanding of sales pipelines, conversion, account management, market trends and commercial performance
• Knowledge of relevant sales, marketing and networking channels such as event agencies, corporate contacts, travel/industry partners
• Previous experiences in hotel sales, restaurant, venue sales, booking office

BEHAVIOURS
• Natural rainmaker: proactive, well connected and constantly looking for opportunities to generate business
• Commercially driven: motivated by results, revenue growth and achieving targets
• Relationship focused: confident and comfortable building trusted relationships with people from diverse backgrounds, industries and cultures
• Entrepreneurial and curious: identifies opportunities, challenges the status quo and looks for new and innovative ways of working
• Highly organised and accountable: takes ownership, follows through on commitments and maintains strong attention to detail
• Adaptable and resilient: embraces change, remains positive under pressure and brings energy and enthusiasm to the role

WHAT SUCCESS LOOKS LIKE?

Success at Hart Shoreditch means becoming a true commercial rainmaker for the hotel - building strong connections, generating new and repeat business, and turning relationships and market opportunities into measurable revenue from both local and international markets.
You will have a visible presence in the marketplace, a strong sales pipeline, clear commercial insight and a proactive approach that helps grow revenue, increase market share and strengthen Hart Shoreditch's brand position in the market.
Ultimately, Hart Shoreditch becomes the destination where people naturally choose to gather, stay and celebrate.

Work hours will be based on business needs, including evenings and weekends as required.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.